ADAM BAUSERMAN
CUSTOMER SERVICE SPECIALIST
Englewood,CO
Summary
I am a highly motivated individual, constantly striving to achieve personal and professional goals. My work experience and work ethic has instilled in me a career mind-set with an ardent desire to work with a forward-thinking company. Having worked in fast-paced environments serving others in challenging situations has given me the ability to quickly adapt and provide quick solutions. I have curated an excellent sales process and have exemplary customer service skills. I recognize strong leadership and work hard to emulate those characteristics. I am efficient in time-management and organization skills working independently and collaborate well with team members to create a seamless client experience.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Sales and Service Technician
Front Range Windows and Doors
Littleton, Colorado
03.2022 - 06.2024
- Demonstrated expertise in both sales and technical aspects, contributing to a well-rounded skillset that drove results across all areas of responsibility.
- Utilized strong organizational skills to manage multiple tasks simultaneously without compromising attention-to-detail or overall productivity.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
- Provided comprehensive training to new staff members, ensuring the highest levels of service quality and professionalism.
Customer Service and Sales Representative
Arizona Tile
Denver, Colorado
11.2021 - 03.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Clerk and Manager
King Soopers
Littleton, Colorado
08.2020 - 11.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Customer Service and Sales Associate
American Remodeling
Littleton, Colorado
01.2019 - 09.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Auto Mechanic and Customer Service Representative
CarMax
Littleton, Colorado
11.2017 - 01.2019
- Examined components and general state of vehicle engine to diagnose issues accurately.
- Reduced downtime for customers by completing most repair tasks within specified time estimates.
- Built strong relationships with customers through clear communication of repair needs and expected completion times.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
- Maintained vehicle records by recording service and repairs.
Server
Colorado Hacienda Restaurant
Lone Tree, Colorado
06.2015 - 10.2017
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Loan Officer Assistant
Guaranteed Rate
Denver, Colorado
06.2012 - 06.2015
- Set up files using loan officer checklist and submitted on-time for processing.
- Assembled important paperwork and disclosures for borrower.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Monitored key dates to obtain information by deadlines.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Streamlined document collection process, making it easier for clients to submit necessary paperwork.
Education
Associates Degree - Music Production
Los Angeles School of Music
01.2018 - 01.2020
Bachelor of Science - Physics
University of Colorado Denver
Aurora, CO 09.2025 - Current
Skills
- Microsoft Office Suite
- Data entry
- Sales/Business development
- General office skills and duties
- Ableton software
- Listening and communicating
- Strong interpersonal skills
Goal-oriented mindset
Listening skills
Customer relations
Timeline
Bachelor of Science - Physics
University of Colorado Denver
09.2025 - Current
Sales and Service Technician
Front Range Windows and Doors
03.2022 - 06.2024
Customer Service and Sales Representative
Arizona Tile
11.2021 - 03.2022
Clerk and Manager
King Soopers
08.2020 - 11.2021
Customer Service and Sales Associate
American Remodeling
01.2019 - 09.2020
Associates Degree - Music Production
Los Angeles School of Music
01.2018 - 01.2020
Auto Mechanic and Customer Service Representative
CarMax
11.2017 - 01.2019
Server
Colorado Hacienda Restaurant
06.2015 - 10.2017
Loan Officer Assistant
Guaranteed Rate
06.2012 - 06.2015
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