Adam Birch
Kerrville,TX
Summary
Courier driver with demonstrated ability to manage daily delivery schedules and optimize routes. Reliable execution of time-critical assignments and accurate delivery documentation. Recognized for professional customer service and safe driving practices.
Overview
5
5
years of professional experience
Work History
Courier Driver
Federal Express
Kerrville, Texas
06.2021 - Current
- Delivered packages on schedule to support customer satisfaction and reliable service.
- Ensured on-time deliveries by consistently meeting established deadlines.
- Supported on-time deliveries through careful route planning and dispatch communication.
- Planned routes to improve delivery flow and time use.
- Sorted parcels by designated routes to enhance delivery efficiency.
- Used GPS navigation to plan routes and adjust for unexpected delays.
- Adjusted travel plans based on delays and GPS navigation to optimize route efficiency.
- Drove delivery vehicles safely and followed traffic laws.
- Transported packages safely while supporting traffic compliance.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transport.
- Completed daily vehicle checks to support safety and company standards.
- Backed safe operations through daily vehicle inspections, load securing, and accurate maintenance records.
- Maintained accurate delivery records and vehicle maintenance logs.
- Scanned inbound and outbound packages for destination sorting.
- Kept delivery operations on track through package scanning, sorting, data entry, and shift documentation.
- Collected required signatures and payments for different delivery types.
- Shared customer feedback, managed signatures and payments, and addressed delivery inquiries to uphold service quality.
- Answered customer questions about courier services and company offerings.
- Reported delivery delays and customer questions to dispatch.
- Trained new drivers on best practices and company policies.
- Performed routine air checks, fluid checks, and vehicle refueling.
- Completed and submitted fuel truck inspection, mileage logs, and paperwork after each shift.
- Improved delivery flow through organized route planning, parcel sorting, and timely dispatch updates.
- Protected shipment accuracy and vehicle safety through careful loading, inspection, and recordkeeping.
- Supported new driver readiness through policy training and practical guidance.
- Maintained compliance and service standards through mileage logs, paperwork, and routine vehicle care.
Education
GED -
Itasca Community College
Grand Rapids, MN01-1999
Skills
- Defensive driving techniques
- Safety regulations adherence
- Knowledge of geography
- Deadline management
- Time management
- Multitasking proficiency
- Team collaboration
- Customer service expertise
- Professional conduct
Accomplishments
- 5 years safe driving 2026
Timeline
Courier Driver
Federal Express
06.2021 - Current
GED -
Itasca Community College