Adam Boudreaux
Conroe,TX
Summary
A dynamic sales professional with experience of achieving and exceeding demanding targets and business objectives . Always ready and willing to pitch in and perform above expectations. Currently pursuing a sales counselor position within home sales. Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction.
Overview
13
13
years of professional experience
Work History
Service Advisor
Pristal's Automotive
Tomball, Texas
10.2022 - Current
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Fostered strong customer relationships by delivering outstanding service experiences.
- Ensured that all customer inquiries were handled promptly and accurately.
- Followed up with existing customers regarding past services performed on their vehicles.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Generated comprehensive reports focusing on sales volumes and product performance metrics.
Evaluated customer satisfaction ratings for actionable insights.
Integrated findings to support strategic decision-making processes. - Achieved consistent repair sales ranging from $1.25 million to $1.5 million each year
Service Manager
Christian Brothers Automotive Corporation
Cypress, Texas
09.2018 - 10.2022
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Provided coaching sessions one-on-one with employees who needed extra assistance developing their skills related to effective teamwork practices.
- Organized weekly meetings to discuss project progress and brainstorm ideas with the team.
Service Advisor
Service First Automotive Centers
Spring, Texas
02.2012 - 09.2018
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Developed strong relationships with customers by providing exceptional customer service.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Followed up with existing customers regarding past services performed on their vehicles.
- Resolved customer complaints in an efficient and courteous manner.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained up-to-date knowledge of company products, policies, and procedures.
Education
Associate of Applied Science - Auto/Diesel Technology
Universal Technical Institute
Houston, TX02-2008
High School Diploma -
Klein Oak High School
Spring, TX05-2001
Skills
- Customer service
- Sales management
- Inventory management
- Contract negotiation
- CRM software
- Client follow-up
- Sales expertise
- Training development aptitude
- Performance reporting
- Excellent communication
- Performance goals
- Proficient in Microsoft Word & Excel
Affiliations
Golf, Family outings, community service ( meals on wheels & animal rescue), church volunteer.
References
References available upon request.
Timeline
Service Advisor
Pristal's Automotive
10.2022 - Current
Service Manager
Christian Brothers Automotive Corporation
09.2018 - 10.2022
Service Advisor
Service First Automotive Centers
02.2012 - 09.2018
Associate of Applied Science - Auto/Diesel Technology
Universal Technical Institute
High School Diploma -
Klein Oak High School
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