Adam Bremer
Saint Paul,MN
Summary
Dynamic professional with a proven track record at Andersen Windows and Doors, excelling in customer experience and team development. Mastered critical thinking and effective communication, ensuring issue resolution and optimal service. Demonstrated passion for mentoring, enhancing team skills and promoting growth.
Overview
21
21
years of professional experience
Work History
Customer Experience Representative
Andersen Windows and Doors
Minneapolis, MN
07.2021 - Current
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal customer service.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
- Created and completed training programs for new employees and current employees learning new areas of their team
- Assisted leadership and customers with high level and escalated issues while working to find a solution that met all parties needs.
- Provide day to day support for team members with questions on both product knowledge and system based issues.
Assistant Warehouse Director
CVS Pharmacy
Minneapolis, MN
01.2006 - 07.2021
- Improved warehouse efficiency by implementing effective inventory management systems.
- Developed strategies for optimizing storage space, enhancing operational productivity.
- Increased team productivity with streamlined processes and effective training programs.
- Enhanced safety protocols to maintain a secure working environment for all employees.
- Facilitated cross-departmental communication to improve workflow and resolve issues rapidly.
Shift Leader
Papa Murphys
Minneapolis, MN
08.2003 - 06.2005
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate Of Arts - Communications
North Hennepin Community College
Minneapolis, MNSkills
- Effective communication with a goal to resolve issues
- Active listening to both internal and external customers to ensure their issues can be resolved
- Critical thinking to determine possible solutions, including solutions outside of normal protocols when needed
- A passion for training and developing team members to help them build their skills and pursue their goals
- Customer focused approach
Timeline
Customer Experience Representative
Andersen Windows and Doors
07.2021 - Current
Assistant Warehouse Director
CVS Pharmacy
01.2006 - 07.2021
Shift Leader
Papa Murphys
08.2003 - 06.2005
Associate Of Arts - Communications
North Hennepin Community College