Adam Brookins
Jackson,WY
Summary
Achieved unparalleled guest satisfaction at Amangani through expert communication and social perceptiveness, leading to zero accidents as a Wildlife Guide. At Jackson Lake Lodge, I elevated customer service standards, significantly boosting repeat business. My ability to engage customers and train staff on performance strategies underscores my commitment to excellence and safety in all endeavors.
Overview
7
7
years of professional experience
Work History
Wildlife Guide
Amangani
05.2019 - Current
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Enhanced guest experience by providing informative and engaging guided tours.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Front Desk Supervisor
Jackson Lake Lodge
05.2017 - 10.2017
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Education
Bachelor of Science - Kinesiology
University of Alabama At Birmingham
Birmingham, AL12.2015
Skills
- Expert Communication
- Social Perceptiveness
- Customer Engagement
Timeline
Wildlife Guide
Amangani
05.2019 - Current
Front Desk Supervisor
Jackson Lake Lodge
05.2017 - 10.2017
Bachelor of Science - Kinesiology
University of Alabama At Birmingham