Adam Bryan Andrews
San Jose,CA
Summary
Detail-oriented Customer Service Supervisor enhancing customer satisfaction through effective team management and operational oversight. Recognized for fostering a positive workplace culture while driving revenue growth and maintaining strong organizational skills in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Customer Service Supervisor
Wholefoods Market Inc
San Jose, USA
11.2016 - Current
- Delivered outstanding customer experience and held Team Members accountable for exceptional service.
- Ensures an effective and efficient response to customer questions, requests, and/or concerns.
- Establishes clear expectations for balancing in-store customer service and completing online orders.
- Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
- Supported collaborative relationships with departmental leaders, store leadership, and 1P/3P partners, enhancing operational effectiveness.
- Fostered positive environment of teamwork, mutual respect, and high morale among staff.
- Seeks awareness of relevant competitors and industry trends.
- Recognized as advanced culture champion in 2024, advocating for positive workplace culture.
Bookstore Manager
Martin Luther King, Jr. Public Library
San Jose, USA
07.2009 - Current
- Opened and closed bookstore, managed volunteer staff of ten, received pallets of books into friend’s collection, prepared monthly financial reports, and oversaw $30k library discards and book donation operation benefiting students and citizens of San Jose.
- Achieved 50% revenue growth in first six months through targeted initiatives.
- Oversaw daily bookstore operations and staff management at public library.
- Organized book displays to enhance customer engagement and accessibility.
- Managed inventory, ensuring proper stock levels and timely replenishment.
Event Director
Sunnyvale Downtown Association
Sunnyvale, USA
06.2013 - 01.2018
- Managed and coordinated all events in conjunction with the Executive Director, developed and implemented marketing and public relations strategies, collaborated on other projects, maintained the operation of the beverage booth at events, secured all sales and use permits, solicited outside food and retail vendors for events, attended all events to oversee arrangements, and resolved any problems that arose with the Executive Director.
- Developed comprehensive event plans for community gatherings and festivals.
- Coordinated logistics for multiple events, including permits and vendor contracts.
- Led a team of volunteers during various community events to ensure smooth operations.
Business Center Manager
FedEx Office
Sunnyvale, USA
08.2011 - 08.2012
- Led overall center operations, making decisions on customer interactions, team dynamics, operational challenges, and strategic business planning.
- Managed FedEx’s packaging and shipping department along with express copy and computer areas to ensure efficient service delivery.
- Directly managed three-eight team members dependent on position.
- Developed staff schedules and performed team member performance appraisals to enhance team productivity.
- Ensured adherence to all company policies and procedures.
- Received the Center Beacon Award for exceptional customer service and leadership in 2009 and 2011.
Assistant Manager
FedEx Office
San Jose, USA
05.1997 - 07.2011
- Prepared and transferred electronic files.
- Standardized production processes for bindery operations.
- Operated high-end Xerox 5690 and DC 2045 copiers and low-end DC 265, DC 12, Canon IR600 copiers, along with coil, tape, velo, and comb binding.
- Conducted daily closeout procedures for point-of-sale transactions.
- Received award for exceptional cash handling performance at store. for securing largest copy assignment in store history, 2 million copies for a 48 hour turnaround.
- Operated high-end copiers: Xerox 5690, DC 2045 and low-end copiers: DC 265, DC 12, Canon IR600 and coil, tape, velo and comb binding.
Education
Masters - Business Administration, Human Resources Management
University of Phoenix
San Jose, CACertificate of Completion - Human Resources Management
De Anza College
Cupertino, CABachelor of Arts - Speech Communications
University of Denver
Denver, COSkills
- Point of Sale Systems
- Financial Transactions
- Online order processing
- Inventory management
- Customer service
- Customer relationship management
- Sales Support
- Customer Engagement
- Adaptability
- Problem solving
- Conflict Resolution
- Time management
- Financial Transactions and management
Affiliations
- Pi Kappa Phi Fraternity, Lifetime Membership, Founding Father, Epsilon Chi Chapter
- San Jose MLK, Jr. Public Library’s Friends Association, Board Member and Treasurer
- University of Denver Alumni Association, Lifetime Membership
- University of Phoenix Alumni Association
- National Black MBA Association, Lifetime Membership
- Silicon Valley Black Chamber of Commerce
- Society for Human Resources
Military Experience
Colorado Army National Guard, 1987 - 1994, Honorable Discharge, 13 Bravo - Field Artillery Cannon Crewman, 54 Bravo - Chemical Operations Specialist, 71 Lima - Administrative Specialist, National Defense Service Medal for Persian Gulf War, Sergeant Major's Award for Leadership, 1988 and 1990
Timeline
Customer Service Supervisor
Wholefoods Market Inc
11.2016 - Current
Event Director
Sunnyvale Downtown Association
06.2013 - 01.2018
Business Center Manager
FedEx Office
08.2011 - 08.2012
Bookstore Manager
Martin Luther King, Jr. Public Library
07.2009 - Current
Assistant Manager
FedEx Office
05.1997 - 07.2011
Masters - Business Administration, Human Resources Management
University of Phoenix
Certificate of Completion - Human Resources Management
De Anza College
Bachelor of Arts - Speech Communications
University of Denver