Adam Cardon
Springville,UT
Summary
Dynamic professional with a proven track record at Bright Ops Solar, excelling in customer de-escalation and process optimization. Adept at enhancing team productivity and operational efficiency, I leverage strong leadership and data analysis skills to drive results and foster a collaborative environment. Committed to delivering exceptional service and achieving goals.
Overview
5
5
years of professional experience
Work History
ASSISTANT MANAGER
Bright Ops Solar
01.2022 - 01.2025
- Served as a primary point of contact for escalated customer issues, successfully resolving concerns while maintaining high customer satisfaction
- Supported team performance by monitoring progress, ensuring deadlines were met, and keeping projects on track
- Managed and coordinated customer installation calendars to ensure scheduling accuracy and operational efficiency
- Identified and implemented process improvements to streamline workflows and enhance overall team productivity
- Acted as a leadership resource, assisting with daily operations and team support
WIRELESS SALES REPRESENTATIVE
Verizon Wireless
Payson, Utah
01.2020 - 11.2021
- Delivered exceptional customer service by assisting with device setup, troubleshooting technical issues, and resolving customer concerns
- Ensured customers received clear explanations and effective solutions to enhance their overall experience
- Performed security checks and end-of-day procedures to ensure store safety and compliance
- Maintained professionalism and adaptability in a fast-paced retail environment
- Collaborated with team members to meet daily sales goals and targets consistently.
- Used on-site computer systems to access figures and documentation associated with available service plans.
Education
Associate of Arts - Business Administration
Utah Valley University
Orem, UT12-2028
Skills
- Proficient with Windows PCs
- Basic coding knowledge
- Experience working with AI systems and tools
- Customer de-escalation and conflict resolution
- Strong leadership and team coordination
- Process optimization and operational improvement
- Goal-oriented, competitive mindset
- Clear communication and problem-solving
- Project management
- Conflict resolution
- Data analysis
- Orientation and training
- Google drive
- Problem-solving
- Process improvement
Timeline
ASSISTANT MANAGER
Bright Ops Solar
01.2022 - 01.2025
WIRELESS SALES REPRESENTATIVE
Verizon Wireless
01.2020 - 11.2021
Associate of Arts - Business Administration
Utah Valley University