Summary
Overview
Work History
Education
Skills
Timeline
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Adam Cardon

Springville,UT

Summary

Dynamic professional with a proven track record at Bright Ops Solar, excelling in customer de-escalation and process optimization. Adept at enhancing team productivity and operational efficiency, I leverage strong leadership and data analysis skills to drive results and foster a collaborative environment. Committed to delivering exceptional service and achieving goals.

Overview

5
5
years of professional experience

Work History

ASSISTANT MANAGER

Bright Ops Solar
01.2022 - 01.2025
  • Served as a primary point of contact for escalated customer issues, successfully resolving concerns while maintaining high customer satisfaction
  • Supported team performance by monitoring progress, ensuring deadlines were met, and keeping projects on track
  • Managed and coordinated customer installation calendars to ensure scheduling accuracy and operational efficiency
  • Identified and implemented process improvements to streamline workflows and enhance overall team productivity
  • Acted as a leadership resource, assisting with daily operations and team support

WIRELESS SALES REPRESENTATIVE

Verizon Wireless
Payson, Utah
01.2020 - 11.2021
  • Delivered exceptional customer service by assisting with device setup, troubleshooting technical issues, and resolving customer concerns
  • Ensured customers received clear explanations and effective solutions to enhance their overall experience
  • Performed security checks and end-of-day procedures to ensure store safety and compliance
  • Maintained professionalism and adaptability in a fast-paced retail environment
  • Collaborated with team members to meet daily sales goals and targets consistently.
  • Used on-site computer systems to access figures and documentation associated with available service plans.

Education

Associate of Arts - Business Administration

Utah Valley University
Orem, UT
12-2028

Skills

  • Proficient with Windows PCs
  • Basic coding knowledge
  • Experience working with AI systems and tools
  • Customer de-escalation and conflict resolution
  • Strong leadership and team coordination
  • Process optimization and operational improvement
  • Goal-oriented, competitive mindset
  • Clear communication and problem-solving
  • Project management
  • Conflict resolution
  • Data analysis
  • Orientation and training
  • Google drive
  • Problem-solving
  • Process improvement

Timeline

ASSISTANT MANAGER

Bright Ops Solar
01.2022 - 01.2025

WIRELESS SALES REPRESENTATIVE

Verizon Wireless
01.2020 - 11.2021

Associate of Arts - Business Administration

Utah Valley University
Adam Cardon