John A. Wilson
Plano,TX
Summary
Driven and detail-oriented IT professional transitioning from management to a technical role, blending strong leadership with hands-on expertise in troubleshooting, system optimization, and hardware repair. Skilled in Linux navigation, custom hardware design, and operational workflows. Currently pursuing CompTIA A+ certification while advancing Python programming skills to support future expertise in C and C++. Dedicated to delivering innovative IT solutions that enhance system efficiency and team productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Dave's Hot Chicken
12.2023 - Current
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction.
- Collaborated with team members to develop promotional strategies that enhanced customer engagement and sales.
- Implemented inventory management practices to optimize stock counts and minimize variances across the.
- Delivered high-quality service to staff and management.
- Trained and onboarded new employees to improve service consistency and customer experience.
- Maintained professionalism and composure in a fast-paced, customer-facing setting.
Manager
Okaeri Cafe
01.2023 - Current
- Designed a cost-effective, motorized hand mixer using 3D printing, reducing equipment costs by 80%.
- Conducted diagnostics and preventative maintenance on systems, minimizing downtime, and reducing external repair expenses by $500 per incident.
- Created operational workflows and introduced technical upgrades to enhance efficiency and system reliability.
IT Advisor (Freelance)
Self-Employed
01.2023 - Current
- Built and deployed responsive websites optimized for cross-platform use, enhancing user experience.
- Restored and optimized outdated systems by performing malware removal, reformatting drives, and tuning performance.
- Streamlined client engagement workflows with CRM tools, achieving 100% accuracy, and improved data management.
General Manager
BellaGreen
01.2019 - 01.2023
- Diagnosed and repaired IT systems, including POS networks, printers, and scanners, reducing downtime by 95%, and saving $400 to $600 per incident.
- Managed a team of 20+ employees, streamlining daily operations, and ensuring peak system performance.
- Delivered hands-on training for staff in troubleshooting and technical workflows, improving technical self-sufficiency.
Education
Associate of Science -
Richland College
Dallas, TXSkills
- Operating Systems: Proficient in Windows OS (troubleshooting, recovery, and optimization) and Linux navigation (command line, dual-boot setups, boot drive creation)
- Hardware: Built and optimized custom PCs; designed and tested C1101 transceiver boards connected to ESP32 modules for seamless interfacing and expanded functionality
- Programming: Currently enrolled in a Python programming course to achieve proficiency, with plans to expand into C and C
- Troubleshooting & Diagnostics: Resolved hardware and software issues (printers, scanners, POS systems) with a 95% success rate, saving time and reducing downtime
- Web Development: Designed responsive, multi-platform websites using Elementor; optimized UX for both desktop and mobile users
- Tools & Software: Experience with remote desktop protocols, ticketing systems, Microsoft Office Suite, CRM tools, and basic Python scripting
- Leadership & Workflow Optimization: Directed teams to improve operational efficiency by over 20%, implemented technical training programs, and fostered collaboration for consistent success
Certification
- CompTIA A+ Certification (In Progress) – Foundations of hardware, software, troubleshooting, and system support; completion February 2026.
- CompTIA Network+ – Networking fundamentals, troubleshooting, and infrastructure setup; expected completion December 2026.
Timeline
Assistant General Manager
Dave's Hot Chicken
12.2023 - Current
Manager
Okaeri Cafe
01.2023 - Current
IT Advisor (Freelance)
Self-Employed
01.2023 - Current
General Manager
BellaGreen
01.2019 - 01.2023
Associate of Science -
Richland College