Adam Carrillo
Chandler
Summary
Dynamic and customer-focused professional with a lifetime of customer service experience cultivated through working in a family business from a young age. Over the years, developed deep expertise in inventory control, customer service, and day-to-day store operations. Adept at managing stock levels, streamlining delivery and purchasing systems, and leading teams to provide outstanding service. Brings a hands-on, entrepreneurial mindset and a deep passion for delivering excellent customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Potteryland
Chandler , AZ
01.2024 - Current
- Managed end-to-end inventory operations including ordering, receiving, and forecasting for a retail store specializing in pottery, fountains, and outdoor décor.
- Developed and implemented strategies to increase sales and profitability. Within 12 months increasing sales roughly 20%.
- Built and maintained efficient delivery routes and schedules for in-house installers.
- Resolved high-level customer escalations involving damaged goods, delivery delays, or product dissatisfaction—turning negative experiences into positive outcomes and repeat business.
Loan Officer Assistant /Licensed Mortgage Loan Originator
LoanDepot
10.2020 - 12.2023
- Assisted high producing branch manager and Loan Officers in managing a pipeline of up to 30 loan applications, ensuring timely processing and follow-up.
- Educated borrowers on various loan products, enabling them to make informed decisions about their financial futures.
- Monitored key dates to obtain information by deadlines.
- Coordinate communication between clients, loan officers, and underwriters to streamline the approval process.
- Provided comprehensive administrative support to Loan Officers where they could focus on building relationships with clients and generating new business opportunities.
Manager/Retail Sales Associate
Potteryland
05.2019 - 10.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Inspection Coordinator
Tesla
06.2017 - 04.2019
- Communicated with customers about inspection times and the steps after inspection.
- Scheduled inspections with official city inspectors.
- Input documents into Tesla’s customer database software to move project into final steps.
Certification
Licensed loan Orginator in AZ & CA - NMLS# 2014538
Timeline
General Manager
Potteryland
01.2024 - Current
Loan Officer Assistant /Licensed Mortgage Loan Originator
LoanDepot
10.2020 - 12.2023
Licensed loan Orginator in AZ & CA - NMLS# 2014538
10-2020
Manager/Retail Sales Associate
Potteryland
05.2019 - 10.2020
Inspection Coordinator
Tesla
06.2017 - 04.2019
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