Adam Chilal
Levittown,PA
Summary
Dynamic Service Desk Technician at KPInterface with expertise in network configuration and project management. Proven track record in implementing and developing SaaS solutions and enhancing security measures. Skilled in SQL development and data analysis, I thrive on solving complex problems and delivering exceptional technical support to clients, ensuring optimal system performance and user satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Desk Technician
KPInterface
Montgomery, PA
04.2023 - Current
- Developed standard operating procedures for the client's SaaS solutions, and ensured SOP compliance.
- Implemented security measures such as conditional access, firewall configurations, and Proofpoint to prevent spam and email spoofing, as well as general network configuration, promoting security.
- I installed various network equipment, like switches, firewalls, and CAT6 cabling, to ensure connectivity throughout the warehouse environment onsite.
- Developed scripts to automate routine tasks, such as server health check-ins, automated backups, and redesigned group policies.
- Tracked open incidents using ticketing system and kept customers informed about progress status regularly.
- Managed backup operations for critical data files across multiple platforms, including Windows Server 2008, 2012 R2, 2016, and 2019.
- Configured computer networks using TCP and IP protocols, DHCP servers and other related technologies.
- Implemented SharePoint, OneDrive, and Active Directory.
- With two years of Epicor development experience, I developed, repaired, and customized dashboards, SQL reports, and C# functions for regular business solutions.
- I was the project manager for redesigning data entry practices for customer data entry, quote entry, Bill of Materials entry, part configuration, job scheduling, and much more within Epicor.
- Reviewed data entry mistakes for accounts receivable, accounts payable, and inventory reconciliation, and determined solutions within Epicor.
- Resolved financial data entry issues, created custom financial data reports, and worked with the billing department to implement new general ledger data entry practices within Epicor.
- I was the project manager for the Zoho implementation and the creation of standard workflows for sales and CSRs within the system, and I wrote custom Deluge code.
- I wrote SQL queries in legacy CRM software to gather and scrub data for uploading into the Zoho system.
- Participated in after-hours on-call rotation for critical support needs.
- Manage and update websites and DNS records using SiteGround and GoDaddy.
- Using WordPress, I assisted with troubleshooting plugin update issues, and wrote custom HTML code when required.
Direct Support Professional
Shared Support South
Doylestown, PA
04.2021 - 04.2023
- Facilitated social interactions between clients and their peers in the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Used approved crisis intervention techniques in emergency situations.
Support Techinician
F2DUS
Secaucus, NJ
01.2019 - 04.2021
- Provided technical support to customers via phone, email and remote access applications.
- Resolved network connectivity problems for customers utilizing various networking protocols.
- Monitored performance of computer systems regularly to ensure they are running optimally.
- Configured user accounts, passwords, file permissions, and email accounts as needed for client use.
Medical Billing Specialist
Optum
Secaucus, NJ
03.2017 - 01.2019
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
Education
Associate of Science - Computer Science
Bergen Community College
Paramus, NJ01-2021
Skills
- Technical support
- C# proficiency
- Network troubleshooting
- SaaS implementation
- Network configuration
- Backup management
- Project management
- SQL development
- Data analysis
Affiliations
- Spartan Race Winner and Mountain Climber
- Best D&D Dungeon Master in the business!
- Painter and artist
Certification
- AZ-900
- Comptia A+
Languages
English
Native/ Bilingual
French
Limited
Arabic
Limited
References
References available upon request.
Timeline
Service Desk Technician
KPInterface
04.2023 - Current
Direct Support Professional
Shared Support South
04.2021 - 04.2023
Support Techinician
F2DUS
01.2019 - 04.2021
Medical Billing Specialist
Optum
03.2017 - 01.2019
Associate of Science - Computer Science
Bergen Community College
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