Adam Conner
Hendersonville,TN
Summary
Sales & Customer experience leader with 19 years combined experience in B2B/B2C sales and customer engagement, including over three years in Business Telesales management and eight years in Business Telesales direct sales. Consistently exceeding revenue targets, builds long term client relationships, while developing and leading high performing teams to measurable growth. Known for strong work ethic, accountability, and the ability to drive results in a goal driven environment.
Overview
19
19
years of professional experience
Work History
Virtual Business Sales Manager
T-Mobile
Nashville, TN
09.2022 - 01.2026
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Utilized CRM tools to track performance metrics and optimize sales processes.
- Led regular performance reviews, providing feedback to drive individual and team improvement.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Developed and implemented comprehensive salesperson training program.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Trained and mentored team members on best sales practices and product knowledge.
Telesales Agent
T-Mobile
Nashville, TN
01.2014 - 09.2022
- Led sales initiatives to exceed monthly targets and enhance customer satisfaction.
- Trained new team members on product knowledge and effective sales techniques.
- Implemented process improvements that streamlined call handling and reduced wait times.
- Streamlined the sales process by utilizing CRM software to effectively manage contacts, track progress, and report results.
- Managed time efficiently during work hours, prioritizing tasks that directly contributed to achieving sales objectives.
- Monitored personal performance metrics closely, identifying areas of improvement and implementing strategies for continuous growth within the role.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
- Enhanced team performance by collaborating closely with colleagues and sharing best practices to improve overall productivity.
Customer Service Representative
T-Mobile
Chattanooga, TN
10.2006 - 01.2014
- Resolved customer inquiries through various channels, ensuring timely and effective communication.
- Led initiatives to enhance product knowledge among representatives, driving improved customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Marketing
Chattanooga State Community College
Chattanooga, TNSkills
- B2B Sales & Account Management
- Sales Leadership & Team Development
- Consistent Quota Achievement
- Relationship-Driven Selling
- Customer Retention & Upselling Coaching
- Feedback & Performance Tracking
Timeline
Virtual Business Sales Manager
T-Mobile
09.2022 - 01.2026
Telesales Agent
T-Mobile
01.2014 - 09.2022
Customer Service Representative
T-Mobile
10.2006 - 01.2014
No Degree - Marketing
Chattanooga State Community College