Adam Cowley
Assistant Store Manager
Utica,NY
Summary
Accomplished Assistant Store Manager; skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
1
1
Certification
7
7
years of post-secondary education
2
2
years of professional experience
Work History
Assistant Store Manager
Signet Jewelers
New Hartford , NY
06.2019 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Responded to customer concerns, working with manager to raise customer satisfaction.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
High School Diploma -
Thomas R Proctor High School
Utica, NY 09.2009 - 07.2013
Associate Degree in Administrative Assistant -
Mohawk Valley Community College
Utica, NY 08.2014 - 12.2017
Skills
Goals and performance
POS systems operations
Staff Management
Customer experience
Sales and marketing
Database Management
Product and service sales
Sales expertise
Microsoft Office Suite
Transcription
Certification
Phlebotomy, Labcorp
Timeline
Assistant Store Manager
Signet Jewelers
06.2019 - Current
Phlebotomy, Labcorp
11-2016
Associate Degree in Administrative Assistant -
Mohawk Valley Community College
08.2014 - 12.2017
High School Diploma -
Thomas R Proctor High School
09.2009 - 07.2013