Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Adam Crawford

North Aurora,IL

Summary

Hardworking employee with strong customer service and leadership skills. Great at overcoming intense situations and adversity with a highly positive attitude. I am looking to help any business I'm with meet their full potential.

Overview

9
9
years of professional experience

Work History

Applecare Senior Support

Conduent
At Home, IL
07.2021 - 06.2025
  • Answered Phones for Apple Support to assist customers with Billing, Technical and insurance related inquiries
  • Assist new and old employees with any questions or concerns they may have
  • Take over any advanced or difficult customer situations to provide advanced expertise and to de-escalate customer frustration.
  • Meet 1 on 1 weekly with Regional Manager to discuss metrics and opportunities for personal and team growth
  • Data Entry
  • Manage large client accounts to make sure the software for their businesses is running smoothly

Server / Trainer

Flanigans
Miami, FL
05.2016 - 06.2021
  • Trained new servers on menu items and customer service.
  • Inform customer of current deals and new menu items.
  • Practiced Proper food handling and safety measures.
  • Assisted with scheduling other servers.
  • Assisted with payroll.
  • Answered Phones to take messages for General Manager.
  • Coached employees one on one to discuss areas of improvement.

Education

GED -

Miami Dade Community College
Miami
04-2015

Skills

  • Client relationship management
  • Billing inquiries assistance
  • Customer service excellence
  • Team leadership
  • Employee training
  • Effective communication
  • Friendly, positive attitude
  • De-escalation techniques

References

References available upon request.

Timeline

Applecare Senior Support

Conduent
07.2021 - 06.2025

Server / Trainer

Flanigans
05.2016 - 06.2021

GED -

Miami Dade Community College

Similar Profiles

CREATE PROFILE