Adam D. Bergman
Madison,WI
Summary
Certified Exercise Physiologist through the American College of Sports Medicine with practice performing exercise routines on disabled and elderly individuals. Experience in the role of Member Experience Manager with a strong background in developing and executing member engagement. Possess deep understanding of customer relationship management systems, enhancing overall user experience and satisfaction levels. Known for strategic thinking, problem-solving abilities, and leadership skills; have positively impacted previous organizations by fostering improved member relationships and retention rates.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Experience Manager/Trainer
Omega Fitness Holdings
05.2024 - 11.2024
- Oversaw contracts to ensure compliance and stability of the personal training aspects of the gym.
- Delivered impactful team training, 1-on-1 training, and small group training aimed at maximizing client satisfaction.
- Managed trainer time allocation efficiently, while being responsible for the upkeep of the gym.
- Conducted regular performance reviews with trainers to ensure they are meeting customer service goals.
Wellness Center Intern
David and Tru Brule YMCA of Marquette County
01.2024 - 05.2024
- Delivered cardio and resistance training sessions for breast cancer patients in LiveStrong program.
- Managed preparations for the national YMCA's Healthy Kids Day event.
- Carried out necessary repairs and upkeep for exercise apparatus.
- Developed and implemented tailored fitness sessions for youths.
Crew/Trainer
Jimmy Johns Inc.
08.2021 - 05.2024
- Work alongside colleagues in a dynamic kitchen environment.
- Ensured new hires were well-prepared for their roles.
- Developed an efficient work environment for all employees.
- Provided training to new crew members on proper customer service techniques and store policies.
Crew/Kitchen
Border Grill Inc.
05.2021 - 08.2021
- Collaborated with team to prepare meals in high-pressure setting.
- Ensured timely readiness of meals through teamwork.
- Developed strong interpersonal skills through customer-first approach.
- Prepared and cooked food orders to customer specifications.
Education
Bachelor of Science - Management of Health and Fitness
Northern Michigan University
08.2024
Skills
- Health and Fitness Evaluation
- Physical Fitness Assessment
- Individualized Training Sessions
- Sales Proficiency
- Advanced Microsoft Office Skills
- Service Excellence
- Exceptional Communication
- Feedback Collection
Certification
- American College of Sports Medicine - Exercise Physiologist, 10/06/24
- First Aid, CPR and AED Certified, 09/12/24
- Google Analytic Certified, 03/16/22
Timeline
Member Experience Manager/Trainer
Omega Fitness Holdings
05.2024 - 11.2024
Wellness Center Intern
David and Tru Brule YMCA of Marquette County
01.2024 - 05.2024
Crew/Trainer
Jimmy Johns Inc.
08.2021 - 05.2024
Crew/Kitchen
Border Grill Inc.
05.2021 - 08.2021
Bachelor of Science - Management of Health and Fitness
Northern Michigan University
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