Adam De Bold
Spokane Valley,WA
Summary
Motivated and passionate individual seeking to enhance retail, management, and customer service skillsets. Always goes above and beyond for customer and associate satisfaction.
Overview
5
5
years of professional experience
Work History
Home Hardlines 4th
Fred Meyer
01.2025 - Current
- Self-starter and self-motivated with a sense of urgency
- Capability to delegate and coordinate team members for effective break and lunch coverage while ensuring project progression
- Team leader for resets/change-overs to meet deadlines while keeping quality of work
- Effective communication to managers and associates
- Works well in high pressure and high stress situations
- Forklift certified, backup GCR and backup NFRC
- HOM leadership certification
e-Commerce Clerk/Lead
Kroger Co.
01.2023 - 12.2024
- Delegate larger trollies to most efficient employees in order to stay ahead of schedule
- Bagging trollies in between attending orders to keep pickers on task and efficiently picking customer orders
- Responding to and searching for items missing from the shelf location from pickers to maintain standards for fill rate
- Creating replenishment orders for prowave bags, paper bags, produce bags, and wine bags to maintain district standards
- Addressing customer issues or complaints and resolving them where possible to maintain customer retention
- Attend customer orders in a timely, professional, and attentive manner
- Resolving out of stock and substitution issues car-side in order to keep customer satisfaction as high as possible
Installer
All Star Flooring
10.2021 - 12.2022
- Delegate tasks to helpers/other installers
- Create sensible task progression plans for efficient installation
- Measure project areas for accurate material orders
- Install product fitting to customer guidelines and desires
- Address customer wants and needs within restrains of material
- Produce high quality and professional services to maintain customer satisfaction
Education
High school -
Paloma Valley High School
Menifee, California06-2016
Skills
- Excellent customer service
- Effective communication
- Critical Thinking
- Recognizes high priority tasks
- Excellent teamwork & collaboration
- Calm under pressure and high stress situations
- Excellent customer and associate problem solving
Timeline
Home Hardlines 4th
Fred Meyer
01.2025 - Current
e-Commerce Clerk/Lead
Kroger Co.
01.2023 - 12.2024
Installer
All Star Flooring
10.2021 - 12.2022
High school -
Paloma Valley High School