Adam De Jesus
San Diego,CA
Summary
Proven leader with a track record of enhancing team performance and customer satisfactions. Specializes in staff development and inventory control, driving business growth through meticulous employee training and effective vendor relationship management. Achieved significant improvements in service delivery by implementing robust food safety protocols and innovative sales coaching techniques. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Sushi Lounge
06.2023 - Current
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Service Manager
Buffalo Wild Wings
09.2022 - 06.2023
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
Assistant Manager
Coco Ichibanya Curry House
01.2021 - 09.2022
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Supervisor
Starbucks
01.2018 - 06.2020
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Food Service Team Leader
Target
08.2015 - 01.2018
- Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Evaluated restaurant procedures and policies to achieve efficient and effective operations.
Education
No Degree - Film Studies
Arizona State University (Online)
Tempe, AZNo Degree - Communication Studies
San Diego Mesa College
San Diego, CASkills
- Employee Scheduling
- Employee Relations
- Training and development background
- Business Development
- Sales Coaching
- Vendor Relationship Management
- Staff Development
- Food safety and sanitation
- Staff Management
- Inventory Control
Timeline
Assistant General Manager
Sushi Lounge
06.2023 - Current
Service Manager
Buffalo Wild Wings
09.2022 - 06.2023
Assistant Manager
Coco Ichibanya Curry House
01.2021 - 09.2022
Shift Supervisor
Starbucks
01.2018 - 06.2020
Food Service Team Leader
Target
08.2015 - 01.2018
No Degree - Film Studies
Arizona State University (Online)
No Degree - Communication Studies
San Diego Mesa College
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