Kay Veneklase
Grand Rapids
Summary
Proactive Team Member committed to utilize my strong work ethic, excellent customer service skills, and positive attitude in a fast-paced environment to maintain efficiency and quality assurance. Looking for the right company to grow my career.
Overview
10
10
years of professional experience
Work History
Bar Lead
Ju Sushi & Lounge
03.2024 - Current
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Answered customer questions about food and beverage items and assisted with menu selections.
Bartender
Amway Grand Plaza
05.2022 - 03.2024
- Developed new signature cocktails and support bar marketing brand to increase profits..
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Bank Teller
Lake Michigan Credit Union
11.2020 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Server
Gravity Taphouse Grille
06.2021 - 05.2022
Server
Bonefish Grill Restaurants
07.2019 - 04.2020
Server & Bartender
Hooligan’s Grille
02.2018 - 03.2019
Shift Lead
Taco Bell
09.2016 - 10.2018
Kart Supervisor
Craig’s Cruisers Indoor/Outdoor Go
03.2015 - 01.2018
Education
Bachelor of Arts - Speech Communications & Theatre
Siena Heights University
Adrian, MIHigh School Diploma -
Grand Rapids Catholic Central
Grand Rapids, MISkills
- Attention to detail
- Multi-tasking
- People skills
- Policies
- Protocols
- Sales
- Time management
- Cash Handling
- Guest Services
- Client Needs Assessment
- Product Knowledge
Timeline
Bar Lead
Ju Sushi & Lounge
03.2024 - Current
Bartender
Amway Grand Plaza
05.2022 - 03.2024
Server
Gravity Taphouse Grille
06.2021 - 05.2022
Bank Teller
Lake Michigan Credit Union
11.2020 - Current
Server
Bonefish Grill Restaurants
07.2019 - 04.2020
Server & Bartender
Hooligan’s Grille
02.2018 - 03.2019
Shift Lead
Taco Bell
09.2016 - 10.2018
Kart Supervisor
Craig’s Cruisers Indoor/Outdoor Go
03.2015 - 01.2018
Bachelor of Arts - Speech Communications & Theatre
Siena Heights University
High School Diploma -
Grand Rapids Catholic Central