Emma Cassidy
San Diego,CA
Summary
Energetic college student with many years experience in various customer service positions. Warmly welcomes guests and works hard to enure, customers have a pleasant experience. Skilled at managing multiple priorities such as seating guests, clearing tables, and managing to-go orders.
Overview
4
4
years of professional experience
Work History
Hostess
Sushi Lounge
02.2023 - 05.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Took initial drink orders and relayed information to wait or bar staff.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Hostel Receptionist
Puerto Dreams Hostel
07.2023 - 12.2023
- Trained new staff members in customer service techniques and hotel operations.
- Organized hostel events for guests'' entertainment, fostering a sense of community among travelers.
- Coordinated housekeeping services to ensure timely room turnovers and maintain cleanliness standards throughout the property.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Yoga Teacher
Self
07.2020 - Current
- Enhanced student flexibility and strength by incorporating diverse yoga styles into class sessions.
- Promoted mindfulness and stress reduction through the integration of meditation techniques in classes.
- Established a welcoming and inclusive environment for students of all skill levels, fostering community growth.
- Tailored each yoga session according to the specific goals, abilities, and preferences of individual students or groups.
Volunteer English Tutor
SD Refugee Tutoring
01.2023 - Current
- Reviewed and provided feedback on written assignments, helping students develop strong editing and proofreading skills.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
Education
Associate of Applied Science - Sustainability Studies
San Diego Mesa College
San Diego03.2025
High School Diploma -
Mt. Carmel High School
San Diego06.2021
Skills
- Guest Engagement
- Customer Service
- Complaint Handling
- Scheduling
- Childcare
- Guest complaint resolution
- Food Running
- Reservations Management
- Telephone reception
Languages
Spanish
Elementary
A2
Timeline
Hostel Receptionist
Puerto Dreams Hostel
07.2023 - 12.2023
Hostess
Sushi Lounge
02.2023 - 05.2024
Volunteer English Tutor
SD Refugee Tutoring
01.2023 - Current
Yoga Teacher
Self
07.2020 - Current
Associate of Applied Science - Sustainability Studies
San Diego Mesa College
High School Diploma -
Mt. Carmel High School
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