Adam Derosier
Wake Forest,NC
Summary
Accomplished Operations Manager with a proven track record at UPS and FedEx Ground, enhancing productivity and employee retention through effective leadership and process improvements. Skilled in fleet management and strong communication, adept at driving performance and ensuring safety compliance. Demonstrates exceptional time management and quality control monitoring, significantly increasing operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
On Road Supervisor
UPS
11.2019 - Current
- Worked closely with personnel, customers, and contractors to resolve problems.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
Operations Manager
FedEx Ground
09.2007 - 11.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
Automotive Sales Professional
Ladd Hanford Chrysler Dodge Jeep
04.2007 - 09.2007
- Met customers on lot and in showroom to discuss available vehicles and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Completed registration paperwork and sales documentation.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Located merchandise across various stores to address customer needs.
Automotive Sales Representative
Gilmour Ford
03.2005 - 04.2007
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Located merchandise across various stores to address customer needs.
Education
High School Diploma -
St. Johnsbury Academy
St. Johnsbury, VT05.2003
Skills
- Strong Communication Skills
- Safety Compliance Knowledge
- Quality control monitoring
- Time management mastery
- Fleet Management Expertise
- Environmental Regulations Understanding
- Staff Training and Development
- Emergency Response Planning
- Performance metrics analysis
Certification
- Master Driver Safety Training - Landover, MD 04/01/2022
- Managing Performance - Chicago, IL 05/25/2022
Timeline
On Road Supervisor
UPS
11.2019 - Current
Operations Manager
FedEx Ground
09.2007 - 11.2019
Automotive Sales Professional
Ladd Hanford Chrysler Dodge Jeep
04.2007 - 09.2007
Automotive Sales Representative
Gilmour Ford
03.2005 - 04.2007
High School Diploma -
St. Johnsbury Academy
- Master Driver Safety Training - Landover, MD 04/01/2022
- Managing Performance - Chicago, IL 05/25/2022
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