Adam Diaz
Business Analyst 1
Rancho Cucamonga,CA
Summary
-
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Analyst 1
Nordstrom
9 2023 - Current
- Created and maintained dynamic reporting tools and interactive dashboards to facilitate data accessibility for team members
- Analyzed supply chain incident data to identify trends, patterns, and opportunities for improvement
- Collaborated with diverse teams to identify and fulfill their analytics needs, driving improvements in product handling and disposition
- Worked closely with Analysts and Engineers to design efficient data structures that optimize dashboard functionality and self-service reporting
- Provided strategic insights and recommendations to both analysts and operation leadership to make well-informed business-impacting decisions
- Delivered top-tier customer service by proactively addressing issues and maintaining open lines of communication
- Developed a thorough understanding of the Dematic WES pouch and tote conveyance system and its role in warehouse operations, including the interaction between departments, and demonstrated proficiency in navigating the WES UI web interface.
IT Technician 1 / 2
Nordstrom
08.2020 - 09.2023
- Provided timely onsite and remote technical support for multiple users, adhering to targeted SLAs
- Installed, maintained, and troubleshot workstation PCs, monitors, network switches, printers, scanners, and scales
- Supported multiple Nordstrom FC/DC locations with various warehouse management systems, including WES, WMi, and HighJump
- Led incident resolution for P2 and P3 event levels, ensuring clear communication with affected teams
- Created and navigated KB articles, Jira, Confluence, ServiceNow ticketing system, and applied group policies
- Actively collaborated with team members to share knowledge and expertise, fostering an environment of continuous learning and improvement
- Regularly provided mentorship to junior colleagues to aid in their professional development.
Shipping Lead & IT Technician
Sauder Global Sourcing
03.2015 - 08.2020
- Installed, tested, and maintained 38 Windows and Mac devices on-site
- Administered server software products, including Microsoft Office 365, Adobe Products, and HP Software
- Managed server installation and configuration, UPS, and data storage devices
- Utilized SAP S4 HANA to create and troubleshoot domestic and international customer orders
- Collaborated with managers and supervisors to fulfill special customer requests on orders.
Del Taco / Shift Leader
Rancho Cucamonga
09.2009 - 03.2015
- Prepared food items for daily service at the restaurant
- Ensured compliance with the Occupational Safety & Health Act (OSHA) and company safety policies
- Maintained quality standards for products being prepared and cooked.
Education
Chaffey College
Rancho Cucamonga, CASkills
IT Systems Maintenance
Data Analysis
Problem Solving
Communication
Collaboration
Microsoft Office Suite
ServiceNow
Jira and Confluence
Server Administration
SQL
Warehouse Management Systems/Warehouse Engineering Systems
Project Management Principles and Methodologies
Database Queries and Data Analysis
Business Process Flows
Certification
Google IT Support Professional Certificate, 2018
Projects
Construction Volunteer, Habitat for Humanity, 08/01/18, 12/01/18, Engaged in various aspects of construction labor crucial to project completion, collaborating closely with the team to install residential features., Adhered to all building codes and regulations while assisting with framing and structure installation., Effectively utilized multiple forms of communication to coordinate tasks with fellow builders., Ensured precision by providing accurate measurements during construction activities., Took initiative in resolving on-site issues independently, ensuring that work proceeded smoothly and minimizing the potential for complex challenges., Improved team efficiency and multitasking capabilities by proficiently using hand tools, power tools, and equipment., Maintained a safe and organized work environment by gathering and disposing of debris, thereby enhancing overall team productivity., Contributed to the successful and time-sensitive installation of various structures, emphasizing attention to detail and precision.
Timeline
IT Technician 1 / 2
Nordstrom
08.2020 - 09.2023
Shipping Lead & IT Technician
Sauder Global Sourcing
03.2015 - 08.2020
Del Taco / Shift Leader
Rancho Cucamonga
09.2009 - 03.2015
Business Analyst 1
Nordstrom
9 2023 - Current
Chaffey College