SYLVIA VINNING
Suisun City,CA
Summary
Experienced collaborator with extensive experience in meeting needs, improving processes, and consistently exceeding requirements in team environments. Diligent and focused, possesses strong communication and task prioritization skills that enable effective contribution to team success. Known for organizational abilities and dependability, excels at managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to meet team goals and drive overall success.
Overview
12
12
years of professional experience
Work History
Business Analyst 1
Centene Corporation
06.2023 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Managed approximately 35 incoming emails and calls per day from customers.
Customer Service Rep 1
Centene Corporation
04.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 50 incoming calls and emails per day from customers.
Medicaid Business Analyst 1
State of Louisiana - University of New Orleans
02.2019 - 04.2022
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Managed approximately 30 emails per day from other departments and customers.
Medicaid Program Monitor
State of Louisiana – Dept. of Health & Hospitals
01.2014 - 06.2016
- Monitored compliance with regulations and policies, proactively addressing any deviations from established guidelines.
- Maintained comprehensive documentation of program activities for future reference, facilitating continuous improvement efforts.
- Adapted quickly to changing circumstances by continuously updating project plans to reflect new information or shifting priorities.
- Managed expectations effectively by setting realistic goals and keeping stakeholders informed about achievements as well as challenges faced during program implementation.
- Managed approximately 60 incoming calls and emails per day from customers.
Medicaid Program Specialist 2
State of Louisiana – Dept. of Health & Hospitals
01.2013 - 12.2014
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Masters – Business Administration (Marketing) - Business Administration And Marketing
Keller Graduate School of Management
Downers Grove, IL01.2015
Bachelors – Business Administration (Management) - Business Administration And Management
New York Institute of Technology
Old Westbury, NY01.2009
Skills
- Proficient in Microsoft Office
- Data analyst
- Data Entry
- Problem solving
- Time management
- Organized
- Medicaid/Healthcare
- Requirements Gathering
- Business process improvement
- Project Management
- Customer Service
- Research
Quote
"You don't have to see the whole staircase, just take the first step."
Martin Luther King, Jr.
"You don't have to see the whole staircase, just take the first step." Martin Luther King, Jr.
You can't become successful standing still. It requires you to take responsibility for your success.
Timeline
Business Analyst 1
Centene Corporation
06.2023 - Current
Customer Service Rep 1
Centene Corporation
04.2022 - 06.2023
Medicaid Business Analyst 1
State of Louisiana - University of New Orleans
02.2019 - 04.2022
Medicaid Program Monitor
State of Louisiana – Dept. of Health & Hospitals
01.2014 - 06.2016
Medicaid Program Specialist 2
State of Louisiana – Dept. of Health & Hospitals
01.2013 - 12.2014
Masters – Business Administration (Marketing) - Business Administration And Marketing
Keller Graduate School of Management
Bachelors – Business Administration (Management) - Business Administration And Management
New York Institute of Technology