Cheryl Craig
Lakeland,FL
Summary
Dynamic Business Analyst with a proven track record at USAble Life, excelling in data analysis and requirements gathering. Adept at enhancing operational efficiency and driving team collaboration. Recognized for streamlining processes and delivering actionable insights, leveraging skills in Excel and public speaking to foster effective communication and decision-making.
Overview
20
20
years of professional experience
Work History
Business Analyst 1
USAble Life
04.2021 - Current
- Analyzed business processes to identify improvement areas and enhance operational efficiency.
- Assisted in gathering and documenting business requirements for project initiatives.
- Supported cross-functional teams by providing insights on data trends and performance metrics.
- Conducted research to evaluate market conditions and competitive landscape for informed decision-making.
- Auditing and evaluating and improving business process.
Lead Dental Assistant Mentor
Heartland Dental
09.2005 - 04.2021
- Supervised daily operations, ensuring adherence to best practices for patient care and safety protocols.
- Trained and mentored new staff on clinical procedures and office systems, enhancing team efficiency.
- Streamlined appointment scheduling processes, improving patient flow and reducing wait times.
- Collaborated with dentists to develop treatment plans, ensuring high standards of care for patients.
- Coordinate workshops within region for multiple doctors.
- Facilitate and present at Dr. Leadership Classes.
Education
Bachelor of Arts - Early Childhood Education
Walden University
Minneapolis, MN06-1990
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- SalesForce
- Excel
- Dale Carnegie Public Speaking
Timeline
Business Analyst 1
USAble Life
04.2021 - Current
Lead Dental Assistant Mentor
Heartland Dental
09.2005 - 04.2021
Bachelor of Arts - Early Childhood Education
Walden University
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