Adam Dyr
Jacksonville
Summary
Results-driven professional with 19 years of experience in customer service management. Expertise in team coordination and service enhancement, leading to notable increases in customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Publix Super Markets Inc
Jacksonville
02.2006 - Current
- Directed customer service team to enhance service quality and satisfaction levels.
- Coordinated staff schedules to ensure optimal coverage during peak shopping periods.
- Monitored performance metrics to identify opportunities for service delivery improvements.
- Provided prompt, friendly, and knowledgeable support for routine inquiries and complaints.
Wine and Spirits Sales Consultant
Southern Wines & Spirits
Jacksonville
03.2003 - 08.2005
- Developed relationships with retailers to promote wine and spirits products.
- Conducted product tastings and educational sessions for customers and staff.
- Managed inventory levels to ensure product availability for clients.
- Managed day-to-day operations related to store displays and merchandising activities.
Stock Clerk
Publix Super Markets Inc
Jacksonville
05.1998 - 04.2004
- Streamlined stock organization to enhance product visibility and accessibility.
- Monitored inventory levels, promptly reporting discrepancies to management.
- Assisted customers in locating products while delivering friendly service.
- Maintained cleanliness and order in stock areas to ensure safety standards.
Education
High School Diploma -
Nease High School
St. Augustine06-2000
Some College (No Degree) - Business
University of North Florida
Jacksonville, FLSkills
- Customer relationship management
- Performance monitoring
- Conflict resolution
- Service strategy
- Staff training
- Coaching and development
- Performance evaluation
Accomplishments
- Met KPI goals every year in management
Certification
- CPR/First Aid Certified
- Food Safety Certified
Affiliations
- Spending time with my 3 kids and enjoying my free time spending with with extended family/girlfriend.
Timeline
Customer Service Manager
Publix Super Markets Inc
02.2006 - Current
Wine and Spirits Sales Consultant
Southern Wines & Spirits
03.2003 - 08.2005
Stock Clerk
Publix Super Markets Inc
05.1998 - 04.2004
High School Diploma -
Nease High School
Some College (No Degree) - Business
University of North Florida