Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Adam Dyr

Jacksonville

Summary

Results-driven professional with 19 years of experience in customer service management. Expertise in team coordination and service enhancement, leading to notable increases in customer satisfaction and operational efficiency.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Publix Super Markets Inc
Jacksonville
02.2006 - Current
  • Directed customer service team to enhance service quality and satisfaction levels.
  • Coordinated staff schedules to ensure optimal coverage during peak shopping periods.
  • Monitored performance metrics to identify opportunities for service delivery improvements.
  • Provided prompt, friendly, and knowledgeable support for routine inquiries and complaints.

Wine and Spirits Sales Consultant

Southern Wines & Spirits
Jacksonville
03.2003 - 08.2005
  • Developed relationships with retailers to promote wine and spirits products.
  • Conducted product tastings and educational sessions for customers and staff.
  • Managed inventory levels to ensure product availability for clients.
  • Managed day-to-day operations related to store displays and merchandising activities.

Stock Clerk

Publix Super Markets Inc
Jacksonville
05.1998 - 04.2004
  • Streamlined stock organization to enhance product visibility and accessibility.
  • Monitored inventory levels, promptly reporting discrepancies to management.
  • Assisted customers in locating products while delivering friendly service.
  • Maintained cleanliness and order in stock areas to ensure safety standards.

Education

High School Diploma -

Nease High School
St. Augustine
06-2000

Some College (No Degree) - Business

University of North Florida
Jacksonville, FL

Skills

  • Customer relationship management
  • Performance monitoring
  • Conflict resolution
  • Service strategy
  • Staff training
  • Coaching and development
  • Performance evaluation

Accomplishments

  • Met KPI goals every year in management

Certification

  • CPR/First Aid Certified
  • Food Safety Certified

Affiliations

  • Spending time with my 3 kids and enjoying my free time spending with with extended family/girlfriend.

Timeline

Customer Service Manager

Publix Super Markets Inc
02.2006 - Current

Wine and Spirits Sales Consultant

Southern Wines & Spirits
03.2003 - 08.2005

Stock Clerk

Publix Super Markets Inc
05.1998 - 04.2004

High School Diploma -

Nease High School

Some College (No Degree) - Business

University of North Florida
Adam Dyr
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