Adam El-Sayed
Cincinnati,OH
Summary
Results-driven professional with a strong background in managing team performance and developing training programs. Expertise in client relations and sales strategies to drive business growth and ensure customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Manager
Marc Sullivan State Farm
Cincinnati, OH
04.2025 - Current
- Guided clients in selecting insurance policies tailored to their needs, enhancing overall satisfaction.
- Conducted follow-up calls to gauge customer satisfaction and address any service concerns.
- Cultivated relationships with clients to build trust and improve communication.
- Prepared documents including applications, endorsements, renewals, and cancellations according to company procedures.
- Responded to customer inquiries and problems to promote great service.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Developed training materials to enhance employee understanding of processes.
- Assisted in onboarding new employees by providing orientation and support.
Sales and Marketing Representative
Greg Baker State Farm
Alexandria, Louisiana
04.2024 - 03.2025
- Built client relationships to assess insurance needs and provide tailored solutions.
- Informed customers about State Farm products and services to enhance their understanding.
- Collaborated on targeted marketing campaigns to engage potential clients.
Area Field Manager
Globe Life Family Heritage Division
Ruston, Louisiana
10.2023 - 04.2024
- Coached team regularly, providing feedback to improve performance.
- Partnered with sales teams to develop customer engagement strategies.
- Led team meetings to align goals and share best practices.
- Matched job complexity with crew skills to ensure effective team assignments.
- Analyzed customer feedback to identify areas of improvement in products or services.
Education
Bachelor of Science - Business Administration
Louisiana State University, Alexandria
Alexandria08-2026
High School Diploma -
Modern Education American School
Cairo, EGY06-2023
Skills
- Sales strategies
- Client relations
- Customer needs assessment
- Client coaching
- Relationship building
- Onboarding processes
- Project management
- CRM software
- Reporting
- Goals and performance
- Networking skills
- Product knowledge
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
Insurance License
Timeline
Account Manager
Marc Sullivan State Farm
04.2025 - Current
Sales and Marketing Representative
Greg Baker State Farm
04.2024 - 03.2025
Area Field Manager
Globe Life Family Heritage Division
10.2023 - 04.2024
Bachelor of Science - Business Administration
Louisiana State University, Alexandria
High School Diploma -
Modern Education American School