Adam Gomez
San Antonio,TX
Summary
A results-oriented individual with a career-spanning track record of successfully driving change through visionary leadership in business operations, business development, and online moderation management for prominent organizations.
Overview
12
12
years of professional experience
Work History
Trust & Safety Agent
Apex Systems
San Antonio, TX
09.2022 - Current
- Capacity to manage substantial volumes of user-generated content
- Proficient in navigating sensitive scenarios and addressing malicious online content
- Capability to identify contemporary slang used in gaming and social media subcultures
- Utilized critical thinking and investigative skills
- Outstanding communication skills
- Always willing to get a second opinion
- Capability to maintain objectivity rather than subjectivity
- Able to be emotionally resilient
Team Leader
TaskUs, Inc
San Antonio
07.2019 - 06.2022
- Generate reports on SRT, Power Bi and Excel to conduct trend analysis for past weeks, identifying outliers to optimize productivity for my subordinates.
- Collaborate with Senior Management, Quality Team, Policy Team, and the Training Department, to find new way to increase our and maintain our Stats for our Clients
- Provide recommendations to our Training and Quality department on how to adapt our teachings to our teammates and also provide feedback on production techniques that are being used
- Coach teammates on a weekly basis by using the data that we pull form Power Bi, also sit up glidepaths and performance plans to help teammates reach their goals
- Have weekly Client meetings where we go over weekly productions stats, new training techniques, discuss our production outliers, and also show improvement plans for the coming weeks
- Provided content moderation and also provided new techniques on improving content moderating
Infantrymen
U.S. Army National Guard
San Antonio, TX
04.2012 - 04.2019
- Maintains being a U.S. Soldier on and off duty, which includes self-discipline, respect, responsibility, and integrity
- Leads and assists soldiers in logistical, war fighting, technical tasks
- Gather and research information to plan out objectives for monthly drill
- Completes tasks in high pressure environments in an organized and timely manner
- Help and coordinate to provide Community Outreach and also provided Community Service to our local communities
Education
Bachelors in Business Administration, Management -
University of Texas at San Antonio
12.2015
Skills
- Quality Control Analysis
- Personnel Management
- Critical Thinking
- Problem Solving
- Adaptability and Flexibility
- Team Collaboration
- Attention to Detail
- Microsoft Office Suite
- Google Applications
- Power BI
- Apple Applications
- SRT Applications
Accomplishments
- US Army Basic Leader Course
- TaskUs Team Leader Academy
Hobbies and Interests
I am a fun and down to earth person that likes to spend time with my Wife, our new baby Daughter and our Dog, I like to adventure out and find new coffee shops and brunch places with my wife. I love watching soccer with my daughter and playing video games with my friends.
Languages
English
Native/ Bilingual
Affiliations
- Volunteering at the SA Food Bank and SA Pets Alive!
Timeline
Trust & Safety Agent
Apex Systems
09.2022 - Current
Team Leader
TaskUs, Inc
07.2019 - 06.2022
Infantrymen
U.S. Army National Guard
04.2012 - 04.2019
Bachelors in Business Administration, Management -
University of Texas at San Antonio