Rebeccahlynn Johnson
Administrative Assistant
San Antonio,TX
Summary
Dedicated Administrative Assistant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Trust & Safety Agent
Rover.com
San Antonio, TX
04.2022 - Current
- Gathered information during an emergency, made decisions, and took necessary actions to implement those decisions.
- Conducted safety reviews regarding pets in sitter’s care
- Managed ticket cue related to safety evaluations
- Assisted callers in reimbursement claims
- Assist customers regarding stays on their account
- Answer 50 emergency calls per hour* Calm callers and obtain pertinent information*
Administrative Assistant
Stepping Stone Veterinary Care
San Antonio, TX
03.2022 - Current
- Manage company email and correspondence
- Order supplies pertaining to the practice
- Enter appointments and handle invoices
- Maintain knowledge of veterinary medication
- Track company data on spreadsheets
- Managed scheduling calendar
- Processed cremation orders for clients
Dog Groomer/Shift Leader
Kara's Knine Retreat
San Antonio, TX
10.2018 - 03.2021
- Managed customer's files and records
- Sent invoices
- Maintained company email and social media
- Trained new employees on day-to-day company functions
- Assigned tasks to employees
- Maintained company receipts
- Created grooming department for the company
- Performed grooming duties including: Breed specific cuts, bathing, trimming nails, drying and fluffing coats, cleaning ears, hygiene needs, and transporting animals
- Performed grooming services while answering phones, making appointments, and assisting customers walking in and employees
Dog Groomer
Petco
Menifee, CA
09.2016 - 08.2018
- Set up grooming appointments
- Educated customers on proper grooming
- Performed grooming duties including: Breed specific cuts, bathing, trimming nails, drying and fluffing coats, cleaning ears, hygiene needs, and transporting animals
- Performed grooming services while answering phones, making appointments, and assisting customers walking in and employees
Education
Bachelor's -
Western Governors University
Remote 10.2019 - Current
Skills
Training
Customer Service
Communication Skills
Microsoft Program skills
Social media managementTeam managementAccount managementVoIPZendeskCustomer engagement
Planning and Coordination
Flexible and Adaptable
Attention to Detail
Multitasking Abilities
Data Entry
Certification
CNP - Certified Notary Public
Timeline
CNP - Certified Notary Public
07-2022
Trust & Safety Agent
Rover.com
04.2022 - Current
Administrative Assistant
Stepping Stone Veterinary Care
03.2022 - Current
Bachelor's -
Western Governors University
10.2019 - Current
Dog Groomer/Shift Leader
Kara's Knine Retreat
10.2018 - 03.2021
Dog Groomer
Petco
09.2016 - 08.2018