Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adam Gonzalez

Houston,TX

Summary

Perseverance paired with positivity is the force I use to keep any situation under control. Customer satisfaction is at the core of my work ethic, in which I strive to maintain professionalism, value the guest, and keep a productive environment. Detail-oriented. Friendly demeanor for all situations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Telephone Operator

Marriott International, Inc.
Houston, TX
06.2022 - Current
  • Communicated effectively with other departments regarding customer concerns.
  • Offered suggestions for improving customer service processes in order to provide better experiences for callers.
  • Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.

Host/Restaurant Busser

Urban Seafood Company LLC
Plano, TX
11.2021 - 03.2022

Front Desk Agent/Cleanliness Champion/Bartender

Lodgestar Investments Ltd
Plano, TX
02.2019 - 11.2021
  • Regularly collaborated with housekeeping and maintenance to help provide a comfortable hotel stay for guests.
  • Supported the sales department by gathering information from potential guests and groups.
  • Worked with food and beverage staff to ensure a pleasant breakfast experience for guests in the mornings.
  • Supported housekeeping staff by searching for discrepancies in the rooms daily before check-in time.
  • Maximized revenue through exceptional service and regular market upkeep.
  • Trained new employees.
  • Pre-Covid duties included bartending, providing shuttle services to guests, and setting up regular Residence Inn Mixes.

Cashier/Server

Wang's Chinese Cafe
Dallas, TX
10.2015 - 05.2020
  • Handled the register; worked as server for those who chose to dine in.

Education

Bachelor of Arts - Psychology

University of North Texas
01.2019

Skills

  • FOSSE/GXP/Professional Shampoo
  • Guest Relations
  • Multi-tasking
  • Time Management
  • Phone Etiquette

Certification

Real Estate Sales Agent License; March 08, 2024; #820395

Timeline

Telephone Operator

Marriott International, Inc.
06.2022 - Current

Host/Restaurant Busser

Urban Seafood Company LLC
11.2021 - 03.2022

Front Desk Agent/Cleanliness Champion/Bartender

Lodgestar Investments Ltd
02.2019 - 11.2021

Cashier/Server

Wang's Chinese Cafe
10.2015 - 05.2020

Bachelor of Arts - Psychology

University of North Texas
Adam Gonzalez