Adam Gonzalez
Houston,TX
Summary
Perseverance paired with positivity is the force I use to keep any situation under control. Customer satisfaction is at the core of my work ethic, in which I strive to maintain professionalism, value the guest, and keep a productive environment. Detail-oriented. Friendly demeanor for all situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telephone Operator
Marriott International, Inc.
Houston, TX
06.2022 - Current
- Communicated effectively with other departments regarding customer concerns.
- Offered suggestions for improving customer service processes in order to provide better experiences for callers.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
Host/Restaurant Busser
Urban Seafood Company LLC
Plano, TX
11.2021 - 03.2022
Front Desk Agent/Cleanliness Champion/Bartender
Lodgestar Investments Ltd
Plano, TX
02.2019 - 11.2021
- Regularly collaborated with housekeeping and maintenance to help provide a comfortable hotel stay for guests.
- Supported the sales department by gathering information from potential guests and groups.
- Worked with food and beverage staff to ensure a pleasant breakfast experience for guests in the mornings.
- Supported housekeeping staff by searching for discrepancies in the rooms daily before check-in time.
- Maximized revenue through exceptional service and regular market upkeep.
- Trained new employees.
- Pre-Covid duties included bartending, providing shuttle services to guests, and setting up regular Residence Inn Mixes.
Cashier/Server
Wang's Chinese Cafe
Dallas, TX
10.2015 - 05.2020
- Handled the register; worked as server for those who chose to dine in.
Education
Bachelor of Arts - Psychology
University of North Texas
01.2019
Skills
- FOSSE/GXP/Professional Shampoo
- Guest Relations
- Multi-tasking
- Time Management
- Phone Etiquette
Certification
Real Estate Sales Agent License; March 08, 2024; #820395
Timeline
Telephone Operator
Marriott International, Inc.
06.2022 - Current
Host/Restaurant Busser
Urban Seafood Company LLC
11.2021 - 03.2022
Front Desk Agent/Cleanliness Champion/Bartender
Lodgestar Investments Ltd
02.2019 - 11.2021
Cashier/Server
Wang's Chinese Cafe
10.2015 - 05.2020
Bachelor of Arts - Psychology
University of North Texas