Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Business Manager/Office Manager/Massage Therapist
Eastern Physical Medicine & Rehabilitation
06.2014 - Current
Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
Increased overall team productivity by fostering positive work environment and providing effective leadership.
Communicated with patients and tenants positively with particular attention to problem resolution.
Negotiated contracts with 10 tenants securing favorable terms for property management while maintaining strong relationships.
Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Assisted with hiring process and training of new employees.
Coordinated team schedules to keep shifts properly staffed during busy periods.
Tracked up to 10 employees attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Welding Fabricator
The Robert's Company
10.2012 - 04.2014
Achieved consistent weld quality through careful preparation of materials and attention to detail during execution.
Advanced skills in various welding techniques including MIG, TIG, stick welding, and plasma cutting.
Improved welding quality by performing precise cuts, bevels, and welds on various metals.
Maintained superior craftsmanship standards while working under tight deadlines in a fast-paced environment.
Member Services
ECU Health Wellness Center
10.2010 - 10.2012
Provided administrative support for the Member Services department, maintaining organized files and efficient workflows.
Assisted in retaining member loyalty through proactive communication about available services, promotions, or upcoming events.
Offered personalized assistance to members seeking specific resources or services within the organization, demonstrating genuine care for their needs.
Licensed Massage Therapist
ECU Health Wellness Center
06.2007 - 10.2010
Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
Education
Associate of Applied Science - Massage Therapy
Sandhills Community College
Pinehurst, NC
05.2005
High School Diploma -
Hoke High
Raeford, NC
05.2003
Skills
Financial Management
Customer Service
Documentation And Reporting- in Quantum/Care360/IMS/eClinicalWorks/AdvancedMD
Employee Management
Decision-Making
Negotiation of contracts/agreements
Operational leadership
Business Administration
Staff Training
Certificate/License
Notary Public #201724000144
Licensed Massage & Bodywork Therapist #6074
Affiliations
American Massage Therapy Association
Hobbies
Spending time family
Woodworking
Foodie
Playing D&D
Timeline
Business Manager/Office Manager/Massage Therapist
Eastern Physical Medicine & Rehabilitation
06.2014 - Current
Welding Fabricator
The Robert's Company
10.2012 - 04.2014
Member Services
ECU Health Wellness Center
10.2010 - 10.2012
Licensed Massage Therapist
ECU Health Wellness Center
06.2007 - 10.2010
Associate of Applied Science - Massage Therapy
Sandhills Community College
High School Diploma -
Hoke High
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