Adam Guinn
Elkton
Summary
Well versed in customer service and sales.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
11
11
years of professional experience
Work History
Manager
Chilis
Middletown, DE
10.2016 - Current
- Led team in daily operations, ensuring compliance with safety and health regulations.
- Streamlined processes to enhance efficiency, reducing wait times for customers.
- Trained and mentored new staff on operational procedures and guest service standards.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Server-Bartender
Chilis
Elkton, MD
08.2020 - 10.2023
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Managed food and beverage orders with accuracy and efficiency in fast-paced environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new employees on menu items, service protocols, and customer engagement techniques.
- Resolved guest complaints promptly, ensuring positive dining experiences and repeat visits.
- Implemented upselling techniques to increase sales of high-margin menu items effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Lathe Operator/Finisher
Bottcher Industrial
07.2016 - 11.2020
- Operated CNC lathe machines to produce precision components.
- Monitored production quality, ensuring adherence to specifications and standards.
- Enhanced production efficiency by optimizing lathe machine settings and implementing preventative maintenance measures.
- Utilized custom jigs/fixtures when appropriate, facilitating efficient setups for complex parts manufacturing operations.
- Adhered to company protocols for documentation, ensuring accurate record-keeping of daily activities and results.
Technician
Bowling Green Brandywine
02.2015 - 05.2018
- Collaborated with team members to streamline workflows, improving overall efficiency of operations.
- Operated and maintained equipment to ensure optimal functionality and safety standards.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Developed troubleshooting guides that improved response time for common technical issues among staff.
Education
Holiness Christian Academy
06.2014
Barbers license - undefined
Hair Academy
08.2022
Skills
- Customer service
- Strong work ethic
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Staff management
- Goal setting
- Customer relationship management (CRM)
- Conflict resolution
Timeline
Server-Bartender
Chilis
08.2020 - 10.2023
Manager
Chilis
10.2016 - Current
Lathe Operator/Finisher
Bottcher Industrial
07.2016 - 11.2020
Technician
Bowling Green Brandywine
02.2015 - 05.2018
Barbers license - undefined
Hair Academy
Holiness Christian Academy