Adam Gutierrez
White Settlement,TX
Summary
Dynamic delivery driver with a proven track record at Amazon, excelling in customer service and advanced planning. Known for enhancing customer satisfaction through timely deliveries and effective route management. A dependable team player with a keen attention to detail, fluent in Spanish, ensuring smooth operations and strong client relationships.
Developed strong logistical and time management skills in fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency. Looking to transition into new field where these skills can contribute to operational success.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Amazon
08.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Car Detail Manager
Burleson Nissan
08.2022 - 08.2024
- Maintained detailed records of completed jobs as well as any necessary follow-up actions or additional services required by customers.
- Initiated cross-training programs among employees, increasing overall skillset diversity within the team.
- Created customized service packages tailored specifically towards individual client needs/preferences in order to maximize customer satisfaction levels.
- Enhanced customer satisfaction by meticulously inspecting and correcting completed work.
- Conducted regular inventory checks and maintained adequate supplies for smooth operations at all times.
- Developed a system for tracking work progress, enabling better resource allocation and scheduling accuracy.
- Coordinated with other departments to schedule vehicle detailing according to priority and availability.
- Consistently met deadlines for completion of assigned projects while maintaining strict quality standards throughout all stages of work.
Education
Associate Of Business Administration - Business
Tarrant County College
Fort Worth, TXSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Client relationship management
- Advanced planning
- Fluent in spanish
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Amazon
08.2024 - Current
Car Detail Manager
Burleson Nissan
08.2022 - 08.2024
Associate Of Business Administration - Business
Tarrant County College
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