Adam Hartley
Pleasanton,CA
Summary
A willing student is eager to secure an entry-level job to further business-related skills.
Overview
4
4
years of professional experience
Work History
Sales Associate
Office Depot
06.2020 - 06.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Shift Supervisor
Rite Aid
10.2017 - 05.2018
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Science - Business Administration With A Focus in Management
San Jose State University
San Jose, CA05.2024
Skills
Excel, Word, Salesforce, Fundamental Accounting skills, Fundamental Finance skills, External Business Analysis, Internal Business Analysis, Workflow Analysis, Staff Management, Customer Needs Assessment, Data Analysis, Leadership skills, Communication
Research Projects
Capstone Project: Strategic Plan for Uber
- Created a business-level strategic shift for Uber after conducting an industry and business analysis. Applied many business concepts to complete this project such as Porter's 5 forces, product differentiation, external analysis, SWOT analysis, and financial analysis.
- Worked with four other students to generate a comprehensive 27-page analysis of Uber with two presentations, each being timed to 30 minutes. The grade received for this project was an A+.
Global Ventures Project: Golf CRM into Saudi Arabia
- Created a new product and business and analyzed entry into a foreign market. Our project group used cultural analysis, survey data, hypothetical business structure, and financial feasibility.
- Worked with three other students and generated both a presentation and written analysis. The grade received for the project was an A+.
Timeline
Sales Associate
Office Depot
06.2020 - 06.2021
Shift Supervisor
Rite Aid
10.2017 - 05.2018
Bachelor of Science - Business Administration With A Focus in Management
San Jose State University