Adam Houghton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in the Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Learning Ambassador
Amazon
06.2023 - Current
- Led small group sessions to help students review and practice concepts.
- Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
- Offered feedback to other providers to effectively address amazon associates' needs.
Solutions Advisor
Office Depot
12.2022 - 05.2023
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
Associate
Walmart
01.2021 - 11.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
Education
High School Diploma -
Northwest High Magnet School
8204 Crown Point Ave, Omaha, NE 6813405.2020
Skills
- Positive Reinforcement Strategies
- Professional Relationships
- Effective Multitasking
- MS Office
- Self-Motivated
- Excellent Communication
- Teamwork and Collaboration
- Cultural Awareness
Timeline
Learning Ambassador
Amazon
06.2023 - Current
Solutions Advisor
Office Depot
12.2022 - 05.2023
Associate
Walmart
01.2021 - 11.2022
High School Diploma -
Northwest High Magnet School