Summary
Overview
Work History
Education
Skills
Timeline
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NATALIA HENDERSON

Forest Park,Ga

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. As well as a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Learning Ambassador

Amazon Atl6
01.2022 - Current
  • FC Associate
  • train and onboard new employees and prepare the new associates for success.
  • Explaining rules and policies that new associates follow when working at an Amazon site.
  • Answering questions and providing guidance to new associates in relation to their path.
  • Performing daily audits on new hires to check their progress and suggest areas of improvement.
  • Identify and report employee misconduct to management.
  • Offloading stock deliveries, processing work orders, and packaging orders for distribution
  • Ultimately, you will work with a small group in the warehouse to ensure items are retrieved, organized, and shipped in a timely manner.

Lead Customer Service Representative

Dollar General, Lead Sales Associates
04.2019 - 03.2021
  • Perform the duties of a Sales Associate and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager. Provide superior customer service leadership; greet and assist customers.
  • Interact with customers on a daily basis and help to ensure that they have a positive experience in the store and responsible for training other employees, managing inventory, and handling other administrative tasks handling money deposit
  • Responded to customer calls and emails to answer questions about products and services
  • Planned schedules and workflows based on expected customer demands
  • Reviewed associate performance to identify training needs
  • Increased efficiency and performance by monitoring team member productivity and providing feedback

Cashier

Moe’s Southwest grill
10.2017 - 03.2018
  • Process orders and collect payments from customers and greeting customers, responding to inquiries, and maintaining public area

Education

West lake high -

Forest Park high school, school

Bachelor of Science - Business Administration And Management

Georgia State University
Atlantic, GA
05.2025

Awards and Acknowledgements Certificate in Google Tec -

2022

Skills

  • Positive Learning Environment
  • Educational Materials
  • Positive Reinforcement Strategies
  • Middle School Education
  • Group and Individual Instruction
  • Learning and Development
  • Group Exercise
  • Personnel Mentoring
  • Daily Logs
  • Informative Lectures
  • Activity Organization
  • Personalized Support
  • Behavior Modeling

Timeline

Learning Ambassador

Amazon Atl6
01.2022 - Current

Lead Customer Service Representative

Dollar General, Lead Sales Associates
04.2019 - 03.2021

Cashier

Moe’s Southwest grill
10.2017 - 03.2018

West lake high -

Forest Park high school, school

Bachelor of Science - Business Administration And Management

Georgia State University

Awards and Acknowledgements Certificate in Google Tec -

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NATALIA HENDERSON