Adam Hurley
Battalion Fire Safety Services Inc.
Schaumburg,IL
1
Certification
2027
years of professional experience
Dynamic Service Manager with expertise in team leadership, customer service, and problem-solving. Proven ability to develop effective training programs and streamline operations, driving efficiency and compliance in fire protection services.
Work History
Service Manager
13 Years 1 Month- Streamlined service operations, enhancing efficiency in scheduling and resource allocation.
- Managed customer relations, resolving issues and ensuring high satisfaction levels.
- Resolved customer complaints in professional and a timely manner.
- Developed training programs for staff on fire safety regulations and equipment usage.
- Resolved customer complaints in professional and a timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Negotiated with vendors to secure best prices for parts and supplies.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
Service Technician
9 Years 1 Month- Diagnosed and repaired fire suppression systems, ensuring compliance with safety regulations.
- Conducted routine inspections and maintenance on various fire equipment to optimize performance.
- Implemented process improvements that reduced service turnaround times and increased customer satisfaction.
- Trained new technicians on equipment operation and safety protocols to enhance team efficiency.
- Led troubleshooting efforts for complex issues, collaborating with cross-functional teams for effective solutions.
- Managed inventory of parts and supplies, ensuring timely availability for repair operations.
- Streamlined service reporting processes, enhancing documentation accuracy and tracking of maintenance activities.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Parts Counter Sales Person
- Assisted customers in identifying and selecting appropriate automotive parts.
- Provided technical support to customers regarding parts compatibility and installation.
- Processed customer orders using dealership management software efficiently.
- Maintained organized inventory levels, ensuring timely restocking of high-demand items.
- Collaborated with service technicians to facilitate accurate parts ordering and delivery.
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Cross-trained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Education
Associate of Applied Science - Fire Science
Skills
Customer service
Team leadership
Employee training
Conflict resolution
Problem-solving
Process improvement
Critical thinking
Goal oriented
Reliability
Trustworthy and honest
Ethical leadership
Certification
- Licensed Illinois Fire Distributor License 2-
- Licensed PERC -
BSA Eagle Scout
I have earned the highest rank in BSA of Eagle Scout showing leadership skills that I had learned from the program.
Timeline
Service Manager
Battalion Fire Safety Services Inc.
06.2013 - CurrentRead More
Service Technician
Fedricksen and Sons Fire Equipment
05.2004 - 06.2013Read More
Parts Counter Sales Person
Woodfield Nissan
2002 - 2005Read More
William Rainey Harper College
Associate of Applied Science from Fire Science
Read More