Adam J. Donovan
Dallas
Summary
Accomplished property management professional with over 7 years of experience dedicated to achieving occupancy and financial objectives. Proven expertise in developing and executing community engagement strategies that cultivate a positive and interactive environment. Exceptional communication and organizational skills effectively address diverse community needs, fostering strong relationships and resolving conflicts. A consistent track record of creating a cohesive and supportive community atmosphere enhances overall resident satisfaction and retention.
Overview
9
9
years of professional experience
Work History
Business Development Manager
YouVision Media
05.2024 - Current
- Manage outreach marketing team to increase revenue and obtain new clients. Work with video directors to ensure product is up to client approval.
- Analyzed market trends to identify new business opportunities and inform decision-making processes.
- Implemented CRM systems to streamline lead management and improve tracking of sales activities.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Community Manager
The NRP Group
10.2022 - 04.2024
- Experienced with A+ lease up, PFC housing programs, dispositions, market rate communities, third-party management, new construction
- Coordinated events that fostered relationships among residents and local businesses.
- Streamlined communication processes between management and residents to ensure transparency and responsiveness.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Collected and maintained careful records of rental payments and payment dates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
Assistant Community-Manager
San Antonio, TX/Houston, TX
11.2019 - 04.2022
- Assisted in managing property budgets, ensuring accurate tracking of expenses and revenue streams.
- Supported lease administration tasks, including processing applications and conducting move-in orientations for new residents.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
Leasing Specialist
San Antonio, TX
10.2017 - 11.2019
- Conducted property tours, highlighting features to prospective tenants and addressing inquiries.
- Managed tenant communications, resolving issues promptly to enhance satisfaction and retention.
- Trained new leasing staff on operational procedures and customer service standards.
- Developed marketing materials for properties, increasing visibility and attracting qualified leads.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Maintained accurate records of all leasing activity, providing valuable data for management forcasting.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
Leasing Consultant
Founders Tower Luxury Living
07.2016 - 06.2017
- Assistant to Property Manager
- Provided resident concierge services
- Toured community with prospective residents
- Organized monthly resident events
Education
Associates - Business Administration
Georgia State University
Atlanta, GA01.2009
Graduate - Master Cosmetology
Aveda Institute
Atlanta, GA01.2009
Skills
- Proficient in Yardi systems
- Relationship development
- PFC Programs
- CRM management
- Team leadership
- Client account management
- Operations
- Financial Forecasting and Budgeting
Timeline
Business Development Manager
YouVision Media
05.2024 - Current
Community Manager
The NRP Group
10.2022 - 04.2024
Assistant Community-Manager
San Antonio, TX/Houston, TX
11.2019 - 04.2022
Leasing Specialist
San Antonio, TX
10.2017 - 11.2019
Leasing Consultant
Founders Tower Luxury Living
07.2016 - 06.2017
Graduate - Master Cosmetology
Aveda Institute
Associates - Business Administration
Georgia State University