ADAM JEAN-CHARLES
Fredericksburg,VA
Summary
Developed strong foundation in customer service and analytical skills within high-paced claims environment, seeking to transition into new field. Leveraged expertise in data analysis and problem-solving to streamline processes and enhance client satisfaction. Looking to apply these transferable skills to drive success in new professional setting.
Overview
3
3
years of professional experience
Work History
Process Assistant
Amazon.com Services LLC
Fredericksburg, VA
07.2024 - 04.2025
- Managed daily clerical tasks to ensure efficient office operations.
- Organized and maintained filing systems for accurate document retrieval.
- Managed daily correspondence, ensuring timely responses and proper documentation.
- Coordinated scheduling of meetings and appointments, optimizing team availability.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Processed incoming and outgoing correspondence efficiently to ensure timely communication.
- Maintained accurate records and databases to support operational workflow.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained up-to-date employee records to assist in human resources planning.
Claims Specialist
Oreillys Distribution Center
Fredericksburg, VA
08.2025 - Current
- Analyzed and processed claims to ensure compliance with company policies and regulations.
- Collaborated with cross-functional teams to streamline claims processing workflows.
- Provided training and mentorship to junior claims staff on best practices and procedures.
- Implemented process improvements that enhanced claim turnaround times and customer satisfaction.
Material Handler
Oreillys Distribution Center
Fredericksburg, VA
08.2025 - Current
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Loaded and unloaded shipments, ensuring accurate inventory counts and organization.
- Conducted regular inspections of equipment to maintain operational safety standards.
- Collaborated with team members to streamline picking processes, enhancing workflow efficiency..,
- Trained new hires on safety protocols and efficient material handling techniques.
Clerical Specialist
Oreilly Auto Pats
Fredericksburg, VA
08.2025 - Current
- Managed inventory records using ERP systems to ensure accuracy and efficiency in stock management.
- Processed customer orders and returns, enhancing overall customer satisfaction through timely service.
- Developed and maintained filing systems for confidential documents, improving organizational efficiency..
- Oversaw shipping and receiving operations, ensuring timely processing of inbound and outbound shipments.
- Coordinated inventory management, maintaining accurate records of stock levels and product locations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Video Camera Operator
5k Productions
Fredericksburg, VA
01.2023 - Current
- Maintained inventory of video equipment and supplies.
- Utilized creative camera techniques to capture unique angles.
- Maintained a safe and efficient set by following safety protocols.
- Maintained the highest level of video quality throughout production.
- Developed creative solutions for challenging video production scenarios.
- Coordinated with directors and producers to ensure proper framing, composition, and lighting of shots.
- Collaborated with directors and producers to execute a creative vision, resulting in increased viewer engagement on released content.
Education
High School Diploma -
Colonial Forge High School
Stafford06.2023
Skills
- Problem solving
- Communication
- Time management
- Analytical thinking
- Organization
- Technical proficiency
- Inventory Management
- Verbal communication
- Claims investigation
- Claims processing
- Microsoft office
- Scheduling
- Training facilitation
Timeline
Claims Specialist
Oreillys Distribution Center
08.2025 - Current
Material Handler
Oreillys Distribution Center
08.2025 - Current
Clerical Specialist
Oreilly Auto Pats
08.2025 - Current
Process Assistant
Amazon.com Services LLC
07.2024 - 04.2025
Video Camera Operator
5k Productions
01.2023 - Current
High School Diploma -
Colonial Forge High School