Leah Plummer
Capon Bridge,WV
Summary
Professional and knowledgeable in administrative support and customer service. Offering 5 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
3
3
years of professional experience
Work History
Process Assistant
Amazon
Clear Brook, VA
10.2019 - 11.2021
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Answered, responded to and transferred over 20 daily phone calls on multi-line phone system
Salon Manager
Poe Porri Salon
Boyce, VA
04.2019 - 09.2019
- Met with customers to discuss upcoming events and style requirements.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Handled employee scheduling and coverage needs during business hours.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Oversaw salon employee performance, facility cleanliness and sales
Education
Certificate And License - Cosmetology Education, Salon Management
Paul Mitchell The School
Tysons Corner08.2015
No Degree - Cognitive Psychology And Psycholinguistics
Lord Fairfax Community College
Middletown, VA05.2011
Associate of Arts - Forensic Psychology
Mountain State University
Beckley, WV06.2007
Skills
- Verbal and Written Communication
- Task Prioritization
- Judgment and Decision Making
- Relationship Building
- Administrative Procedures
- Employee Communications
- Problem Solving
- Complex Problem Solving
Timeline
Process Assistant
Amazon
10.2019 - 11.2021
Salon Manager
Poe Porri Salon
04.2019 - 09.2019
Certificate And License - Cosmetology Education, Salon Management
Paul Mitchell The School
No Degree - Cognitive Psychology And Psycholinguistics
Lord Fairfax Community College
Associate of Arts - Forensic Psychology
Mountain State University