Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Jennings

Circleville,OH

Summary

High-energy [Industry] management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

16
16
years of professional experience

Work History

Assistant General Manager

LOCAL Cantina
07.2021 - Current
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.

Server/Supervisor

Texas Roadhouse
08.2019 - 03.2020
  • Educated bartenders, clerks, and servers on responsible service protocols.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
  • Evaluated skills assessment and observations to review effectiveness of training material.
  • Demonstrated skill detecting altered or false identifications prior to serving patrons.
  • Controlled food costs and managed inventory.
  • Provided guest with a level of customer service to ensure repeat customers

Catering Manager

The Paddock Pub
03.2018 - 08.2019
  • Handled catering scheduling, ordered food and planned events.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Hired and trained both permanent and temporary staff members.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Secured new clients and accounts by analyzing and catering products to specific needs.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Operations Manager/Catering Coordinator

Scioto Downs
10.2014 - 08.2018
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
  • Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
  • Coordinated contracts, plating guides and team training manuals.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
  • Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

FOH Manager/Catering Manager

Tuscan Table
04.2012 - 09.2014
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Resolved guests complaints while maintaining positive customer environment.
  • Performed cash handling activities and secured nightly bank deposits.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Created and distri buted staff schedules and maintained time cards to facilitate efficient payroll proc ess.

FOH Manager/Catering Manager

Tuscan Table
04.2012 - 07.2014
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Resolved guests complaints while maintaining positive customer environment.
  • Performed cash handling activities and secured nightly bank deposits.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Server/Bartender

Buffalo Wild Wings
09.2011 - 11.2012
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Server Trainer/Supervisor/Corporate Trainer

Quaker Steak & Lube
11.2002 - 04.2005
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided continuous evaluation and feedback to server employees.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Educated bartenders, clerks, and servers on responsible service protocols.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Demonstrated skill detecting altered or false identifications prior to serving patrons.
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Monitored day-to-day activities of [Type] company and employees, noting areas needing improvement and implementing plans for rectification.

Education

Bachelor of Arts - Business Management

Wright State University
Dayton, OH
12.2007

High School Diploma -

Circleville High School
Circleville, OH
05.2002

Skills

  • Hiring and Onboarding
  • Program Optimization
  • Human Resources Oversight
  • Management Training

Timeline

Assistant General Manager

LOCAL Cantina
07.2021 - Current

Server/Supervisor

Texas Roadhouse
08.2019 - 03.2020

Catering Manager

The Paddock Pub
03.2018 - 08.2019

Operations Manager/Catering Coordinator

Scioto Downs
10.2014 - 08.2018

FOH Manager/Catering Manager

Tuscan Table
04.2012 - 09.2014

FOH Manager/Catering Manager

Tuscan Table
04.2012 - 07.2014

Server/Bartender

Buffalo Wild Wings
09.2011 - 11.2012

Server Trainer/Supervisor/Corporate Trainer

Quaker Steak & Lube
11.2002 - 04.2005

Bachelor of Arts - Business Management

Wright State University

High School Diploma -

Circleville High School

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Adam Jennings