Adam Johnisee
San Francisco,CA
Summary
Experienced IT professional with over 20 years of expertise in PC building, technical support, and IT management. Strong background in field technician work, system administration, and managing ITCS.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Engineer
LiveRamp
11.2021 - Current
- Provided Tier 3 & 4 support, resolving complex technical issues for executives and staff
- Developed solutions that eliminated a security flaw related to 2FA bypass, improving company security protocols
- Automated processes using JAMF and created KB articles, increasing efficiency and reducing support requests
- Managed IT projects, ensuring timely completion and adherence to budget
- Trained staff on software tools and new systems, enhancing productivity and user proficiency.
IT Engineer (R&D)
Tesla
10.2020 - 10.2021
- Led IT support for the 'Infotainment Lab', testing custom hardware and software solutions for engineering teams
- Created and maintained custom Linux operating systems, improving testing efficiency by 20%
- Managed IT operations via Jira, ensuring effective ticket resolution and team collaboration using Agile methodologies
- Designed comprehensive KB documentation, streamlining internal workflows and reducing onboarding time.
ITCS Manager
Wine.com
09.2018 - 08.2020
- Led a team responsible for IT operations, successfully migrating the company's phone system to Microsoft Teams and Zendesk, improving customer service responsiveness
- Spearheaded the nationwide upgrade of printing systems, reducing downtime and increasing reporting efficiency
- Automated onboarding and offboarding processes through Microsoft Flow, saving 15 hours of manual work monthly
- Transitioned the company from Windows 7 to Windows 10, enhancing system security and functionality.
ITCS Team Lead
Adobe
09.2015 - 07.2018
- Managed daily operations of Adobe's Tech Cafe, providing support to over 1,000 employees across multiple sites
- Developed Tech Cafe 2.0, modeled after Google's Tech Stop, improving tech support efficiency
- Led the onboarding process for new hires, reducing IT orientation time by 25%
- Administered JAMF and WDS servers, ensuring smooth remote access and device management.
Community Team Lead
Google
04.2015 - 08.2015
- Resolved complex user issues for Google products, improving customer satisfaction through timely bug fixes
- Provided technical support during Google I/O, managing live technical queues and resolving real-time issues.
Education
Renewable Energy & Network Communications
DeVry University
Fremont, CA06.2011
Associate of Applied Science in Medical - Combat Life Saving
Womack Medical Academy
Fort Bragg, NC05.2008
Associate of Applied Science in Electronic Engineering - Explosive Ordnance/Bomb Disposal
Holger Toftoy Academy
Redstone Arsenal, AL11.2007
Skills
- Expertise: Powershell, VB Script, PowerAutomate, Azure, JAMF, Google Workspace, OKTA
- Admin Experience: Slack, Teams, Zoom, Jira Cloud, MiTel
- Strong leadership, project management, and problem-solving skills
- Knowledge base (KB) and documentation creation, technical training, and root cause analysis
Certification
- CCNA & Wireless Communications (DeVry University)
- Microsoft Azure DevOps, SharePoint Administration
- Combat Life-Saver Certified (US Army)
Personal Information
Title: IT Professional | Systems Administrator | Project Manager
Timeline
IT Engineer
LiveRamp
11.2021 - Current
IT Engineer (R&D)
Tesla
10.2020 - 10.2021
ITCS Manager
Wine.com
09.2018 - 08.2020
ITCS Team Lead
Adobe
09.2015 - 07.2018
Community Team Lead
Google
04.2015 - 08.2015
Renewable Energy & Network Communications
DeVry University
Associate of Applied Science in Medical - Combat Life Saving
Womack Medical Academy
Associate of Applied Science in Electronic Engineering - Explosive Ordnance/Bomb Disposal
Holger Toftoy Academy
- CCNA & Wireless Communications (DeVry University)
- Microsoft Azure DevOps, SharePoint Administration
- Combat Life-Saver Certified (US Army)
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