Adam Johnson
Alton,IL
Summary
Dynamic professional with a proven track record at Fastenal, enhancing customer satisfaction through effective account management and customer engagement. Excelled in sourcing products and leveraging CRM proficiency to develop tailored solutions, fostering long-term partnerships. Skilled in Microsoft Suite and adept at fostering positive client relationships, demonstrating a keen ability to address challenges with actionable resolutions.
Overview
19
19
years of professional experience
Work History
Outside Account Representative
Fastenal
10.2010 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Ran Vendor Manage Inventory and Solutions.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Provided regular performance updates to procurement on account status, ensuring transparency throughout the organization.
- Provided training for new Account Representatives, sharing best practices for client engagement and retention.
Web Designer Intern
Pride Inc
09.2014 - 12.2014
- Helped design entire website using HTML and CSS
- Designed Monthly Fliers for local contest using Adobe Photoshop and Illustrator.
- Took photos of new upgrades for local parks and edited pictures for the Pride Inc. website.
- Managed Facebook page.
Front Desk Clerk
Super 8 Hotel
06.2005 - 06.2010
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Education
Associate of Science - Computer Science
Lewis And Clark Community College
Godfrey, IL05.2015
Skills
- Customer Engagement
- CRM proficiency
- Customer Relationship Management
- Account Management
- Vendor Managed Inventory
- Microsoft Suite
- Sourcing Products
- Supply Chain Management
Accomplishments
Top 5% Performer in Region with Fastenal.
Timeline
Web Designer Intern
Pride Inc
09.2014 - 12.2014
Outside Account Representative
Fastenal
10.2010 - Current
Front Desk Clerk
Super 8 Hotel
06.2005 - 06.2010
Associate of Science - Computer Science
Lewis And Clark Community College