Adam Jurgens
Germantown,TN
Summary
Dynamic manager with a proven track record throughout multiple restaurants , excelling in team leadership and customer service. Enhanced member satisfaction through effective staff training and streamlined communication with knowledge . Skilled in inventory management and relationship building, fostering a collaborative environment that drives results.
Overview
19
19
years of professional experience
Work History
Manager
Chickasaw Country Club
04.2025 - 06.2026
- Led daily operations to ensure exceptional member experiences and service quality.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Streamlined event planning processes, improving coordination across departments for member functions.
- Fostered strong relationships with vendors, ensuring timely delivery of supplies and services.
- Analyzed member feedback to drive improvements in service offerings and facility management.
- Coordinated marketing initiatives to promote club events and increase member engagement.
- Managed and motivated employees to be productive and engaged in work.
- Mentored junior staff, promoting professional development and fostering a collaborative work environment.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Wine Manager
Moondance Grill
Memphis, TN
09.2019 - 06.2022
- Managed wine inventory, ensuring optimal stock levels and quality control.
- Developed wine pairing recommendations to enhance dining experience for guests.
- Trained staff on wine selection and service techniques for improved customer engagement.
- Conducted regular tastings to refine wine list and maintain high standards.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Set up wine tastings to bring in business and promote special offerings.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Oversaw successful bar service and operations to handle as many as Number guests per day.
- Managed wine inventory to maintain optimal levels for efficient purchasing and stock rotation.
- Streamlined inventory management processes by introducing an efficient labeling system for easy identification of wines and vintages.
- Enhanced customer satisfaction through personalized wine recommendations based on individual preferences.
- Assisted customers in selecting wines based on personal taste, budget, and occasion requirements, contributing to higher customer satisfaction rates.
- Oversaw the maintenance of optimal cellar conditions, ensuring proper storage temperatures and humidity levels for various types of wines.
- Collaborated with chefs to create food and wine pairings that enhanced dining experiences.
Bar Manager
Stoney River Steakhouse
Germantown, TN
01.2016 - 09.2019
- Managed bar operations, ensuring compliance with health and safety regulations.
- Trained and supervised staff in cocktail preparation and customer service standards.
- Developed and implemented drink specials to enhance menu offerings and customer satisfaction.
- Maintained inventory levels, ordering supplies as needed to optimize stock management.
- Led team meetings to foster communication, motivate staff, and address operational challenges.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Enhanced team productivity through effective scheduling and task delegation.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Manager
Flight Restaurant And Wine Bar
Memphis, TN
01.2012 - 09.2014
- Oversaw budgeting and financial planning, optimizing resource allocation for club activities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Wine Manager
Fleming's Prime Steakhouse & Wine Bar
Lincolnshire, IL
10.2007 - 10.2009
- Collaborated with suppliers to negotiate pricing and secure exclusive offerings.
- Analyzed sales data to identify trends and adjust wine menu accordingly.
- Implemented promotional strategies to increase wine sales during special events.
- Led educational workshops for staff to elevate knowledge of wines and regions.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Coordinated wine selection and restocking for cellar with over Number bottles.
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Provided ongoing staff training on wine knowledge, resulting in improved customer service and increased upselling opportunities.
- Monitored industry developments to stay informed about emerging trends, new products, winemakers, and regions.
- Ensured compliance with local liquor laws by enforcing responsible alcohol service policies.
- Negotiated advantageous contracts with distributors, securing favorable terms such as volume discounts or extended payment periods when applicable.
- Organized successful wine tasting events, resulting in increased sales and brand awareness.
- Developed strong relationships with suppliers, securing competitive pricing and exclusive product offerings.
- Increased wine sales by developing and implementing effective marketing strategies.
- Created visually appealing wine displays to showcase premium offerings and attract customer interest.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Managed all day-to-day operations within budgeted guidelines.
- Complied with health and safety regulations.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring program.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Germantown Highschool
Germantown, TN05.2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Staff development
- Employee onboarding
- Coaching and mentoring
- Inventory management
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Excellent communication
- Hiring and training
- Staff training
Timeline
Manager
Chickasaw Country Club
04.2025 - 06.2026
Wine Manager
Moondance Grill
09.2019 - 06.2022
Bar Manager
Stoney River Steakhouse
01.2016 - 09.2019
Manager
Flight Restaurant And Wine Bar
01.2012 - 09.2014
Wine Manager
Fleming's Prime Steakhouse & Wine Bar
10.2007 - 10.2009
High School Diploma -
Germantown Highschool