Adam Ketner
Detroit,MI
Summary
Quality-driven business professional with a Bachelor of Science in Marketing from Oakland University, specializing in B2B and B2C communication, contract negotiation, and relationship management. Proven success in organizing workflows and coordinating resources to meet challenging goals. Excelled in client relationship management in the mortgage industry, delivering exceptional customer service while demonstrating decision-making and team-building abilities. Adept at leveraging two-way communication tools and empower a team to exceed goals and drive company growth. Eager to lead a team through effective coaching, strong relationship building, and detail oriented organization.
Overview
5
5
years of professional experience
Work History
REMODELING CONSULTANT SALES REPRESENTATIVE
POWER HOME REMODELING
09.2023 - 01.2024
- Mastered and applied sales script, achieving $50-$100K in monthly sales
- Completed MI Salesperson Certification
- Built rapport, relationships and urgency, resulting in first-visit sales closures
- Guided buyers through loan applications, securing sales
- Utilized sales tools from weekly trainings to increase closing percentage.
- Demonstrated sales process to newer reps in training
CUSTOMER DEVELOPMENT REPRESENTATIVE
POWER HOME REMODELING
11.2022 - 09.2023
- Implemented door-to-door sales script, leading to top quartile performance
- Operated sales booth, achieving over 50% lead-to-sales conversion rate
- Generated over $250k in quarterly sales from leads
- Completed leadership development training for team leadership roles
- Supported leadership with training and feedback for new team members
- Collaborated to refine sales approach, targeting client needs effectively
PURCHASE CLOSING SPECIALIST
ROCKET MORTGAGE
10.2020 - 09.2022
- Ranked in upper tier for accuracy and thoroughness in closing coordination
- Resolved complex closing issues through in-depth mortgage process knowledge
- Maintained high level of organization and client communication
- Provided training to new team members while exceeding personal production targets
- Increased team member's production by developing and implementing specified programs for individuals in leadership training program
- Supported team through call coverage and client follow-up
PURCHASE TITLE COORDINATOR
ROCKET MORTGAGE
01.2020 - 10.2020
- Initiated contact with title agents for lender title orders
- Ensured accuracy and completeness of title documents
- Addressed unique circumstances and escalated urgent situations
- Maintained timely communication with title agents.
CLIENT COMMUNICATION SPECIALIST
ROCK CONNECTIONS
10.2018 - 01.2020
- Delivered outstanding customer service, connecting people and brands
- Transferred clients to appropriate parties with professional communication
- Filtered leads accurately for Rock Connection's clients
- Overcame initial objections, demonstrating potential value to clients.
Education
Bachelor of Science - Marketing
Oakland University
MI Salesperson Certification -
State of MI
08.2023
Skills
- Relationship Building
- Budget Planning
- Team Member Training
- Estimating costs
- Task Prioritization
- Sales Presentation Mastery
- Process Improvement
- Loan Application Guidance
- Contract Negotiation
- Lead Generation
- High-Value Closing
- Rapport Building
- Customer Rapport
- Problem Resolution
- Team Collaboration
- Leadership Development
Timeline
REMODELING CONSULTANT SALES REPRESENTATIVE
POWER HOME REMODELING
09.2023 - 01.2024
CUSTOMER DEVELOPMENT REPRESENTATIVE
POWER HOME REMODELING
11.2022 - 09.2023
PURCHASE CLOSING SPECIALIST
ROCKET MORTGAGE
10.2020 - 09.2022
PURCHASE TITLE COORDINATOR
ROCKET MORTGAGE
01.2020 - 10.2020
CLIENT COMMUNICATION SPECIALIST
ROCK CONNECTIONS
10.2018 - 01.2020
Bachelor of Science - Marketing
Oakland University
MI Salesperson Certification -
State of MI
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