Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Adam Koonin

San Diego,CA

Summary

Flexible and reliable individual with a proven track record in customer service. Expertise in resolving issues and improving operations, committed to delivering exceptional experiences and supporting team success.

Overview

3
3
years of professional experience

Work History

Employee

Cold Stone Creamery
San Diego, CA
01.2025 - Current
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Train employees and operate store alone at times.

Zumiez

Seasonal Sales Employee
San Diego, CA
05.2024 - 08.2024
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Resolved problems, improved operations, and provided exceptional service.

Guest Advocate

Target
San Diego, CA
12.2022 - 08.2023
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted guests with product selection, enhancing overall shopping experience.
  • Collaborated with team members to ensure accurate product placement and inventory management.
  • Educated guests on promotions and loyalty programs, fostering customer engagement.
  • Adapted to numerous tasks swiftly and easily.

Education

Marketing

San Diego State University
San Diego, CA
05-2027

Skills

  • Leadership
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Creative
  • Reliable
  • Driven
  • Flexible and adaptable
  • Verbal communication
  • Problem resolution
  • Active listening

Interests

  • Love music; Play both guitar and piano
  • Investing; Currently do lots of company analysis and keep up on news regarding disruptive technology and new company moves in the tech sector

Timeline

Employee

Cold Stone Creamery
01.2025 - Current

Zumiez

Seasonal Sales Employee
05.2024 - 08.2024

Guest Advocate

Target
12.2022 - 08.2023

Marketing

San Diego State University