Adam Kratzer
Community Manager
Palm Beach Gardens,FL
Summary
Experienced Community Manager with over 15 years of experience in providing workspace solutions. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Community Manager
Regus Management Group
Palm Beach Gardens, FL
05.2005 - Current
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Oversaw 1-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
Data Entry Specialist
Acucomp - National Insurance Application Systems
West Palm Beach, FL
02.2003 - 04.2005
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
Education
Associate of Arts - Information Science
Florida State University
Tallahassee, FL 05.2001 -
Skills
Excellent Communication
Flexible and Adaptable
Dependable and Responsible
Decision-Making
Accomplishments
- IT Champion providing leadership in team upgrades of technology.
- Assisting my local cluster as SME in IT related issues.
- Multiple office and virtual offices sold using the consultative process.
- Consistent high NPS feedback leading to a high office retention rate
Timeline
Community Manager
Regus Management Group
05.2005 - Current
Data Entry Specialist
Acucomp - National Insurance Application Systems
02.2003 - 04.2005
Associate of Arts - Information Science
Florida State University
05.2001 -