Adam Lane
DeLand,FL
Summary
Dependable Help Desk support aget with 6 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
4
4
years of professional experience
Work History
Help Desk Technician
Bestbuy GeekSquad
Daytona Beach, FL
05.2018 - 07.2022
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Assisted in the installation of new hardware and software components.
- Resolved network connectivity issues.
- Performed troubleshooting to diagnose and resolve technical issues.
- Configured security settings or access permissions for groups and individual users.
- Ensured compliance with established standards, policies, and procedures.
- Monitored performance and maintained systems according to requirements.
- Updated antivirus protection on all computers on a regular basis.
- Analyzed system logs to detect potential issues with computer systems.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Responded promptly to customer inquiries via phone or email.
- Installed operating system updates as required by company policy.
- Ran diagnostic programs to resolve problems with applications or hardware devices.
Education
Bachelor of Science - Computer Science
Lake Sumter Community College
Leesburg, FL12-2023
High School Diploma -
Centennial High School
Franklin, TN05.2004
Some College (No Degree) - Biology
Middle Tennessee State University
Murfreesboro, TNSome College (No Degree) - General Studies
Columbia State Community College
Columbia, TNSkills
- Hardware Installation
- Application Installations
- Troubleshooting and Diagnostics
- Technical Support
- Software Updating
- User Training
- Computer Diagnostics
- Data Recovery
- Help Desk Support
- Device Installation
- Computer Maintenance
- Incident Management
- User Support
- Technical Troubleshooting
- Customer Needs Assessment
- Service Desk Support
Timeline
Help Desk Technician
Bestbuy GeekSquad
05.2018 - 07.2022
Bachelor of Science - Computer Science
Lake Sumter Community College
High School Diploma -
Centennial High School
Some College (No Degree) - Biology
Middle Tennessee State University
Some College (No Degree) - General Studies
Columbia State Community College
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