Summary
Overview
Work History
Education
Skills
Timeline
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Adam Lane

DeLand,FL

Summary

Dependable Help Desk support aget with 6 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Overview

4
4
years of professional experience

Work History

Help Desk Technician

Bestbuy GeekSquad
Daytona Beach, FL
05.2018 - 07.2022
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Assisted in the installation of new hardware and software components.
  • Resolved network connectivity issues.
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Configured security settings or access permissions for groups and individual users.
  • Ensured compliance with established standards, policies, and procedures.
  • Monitored performance and maintained systems according to requirements.
  • Updated antivirus protection on all computers on a regular basis.
  • Analyzed system logs to detect potential issues with computer systems.
  • Collaborated with IT team members to identify system requirements and resolve problems.
  • Responded promptly to customer inquiries via phone or email.
  • Installed operating system updates as required by company policy.
  • Ran diagnostic programs to resolve problems with applications or hardware devices.

Education

Bachelor of Science - Computer Science

Lake Sumter Community College
Leesburg, FL
12-2023

High School Diploma -

Centennial High School
Franklin, TN
05.2004

Some College (No Degree) - Biology

Middle Tennessee State University
Murfreesboro, TN

Some College (No Degree) - General Studies

Columbia State Community College
Columbia, TN

Skills

  • Hardware Installation
  • Application Installations
  • Troubleshooting and Diagnostics
  • Technical Support
  • Software Updating
  • User Training
  • Computer Diagnostics
  • Data Recovery
  • Help Desk Support
  • Device Installation
  • Computer Maintenance
  • Incident Management
  • User Support
  • Technical Troubleshooting
  • Customer Needs Assessment
  • Service Desk Support

Timeline

Help Desk Technician

Bestbuy GeekSquad
05.2018 - 07.2022

Bachelor of Science - Computer Science

Lake Sumter Community College

High School Diploma -

Centennial High School

Some College (No Degree) - Biology

Middle Tennessee State University

Some College (No Degree) - General Studies

Columbia State Community College

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Adam Lane