Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
References
Timeline
Generic

Alberto Garciamayen

Norwalk,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Help Desk Technician

Method Technologies
Cypress, California
05.2024 - Current
  • Assisted users with account setup, password resets, and software installations.
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Created new accounts, reset passwords, and configured access to servers and file management software for users.
  • Configured security settings or access permissions for groups and individual users.
  • Installed operating system updates as required by company policy.
  • Resolved network connectivity issues.

Admissions Clerk

Cypress College
Cypress, California
08.2018 - 05.2024
  • Provided technical information and assistance to students, staff and the public regarding admissions, registrations, records, enrollment, fees and other areas of student services
  • Maintained accurate records and files, including student transcripts; located and obtained various information from records as requested; prepared and maintained records for storage.
  • Learned and applied emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

Desktop Technician

3WMicro
Norwalk, CA
01.2016 - 07.2018
  • Installed and configured hardware, software, printers, scanners and other peripheral devices for users.
  • Provided technical support to end-users via telephone or in-person visits.
  • Troubleshot computer systems and networks to identify and resolve issues.
  • Upgraded existing hardware components as needed.
  • Performed regular system maintenance tasks such as disk cleanups, defragmentations, virus scans.
  • Assisted with the setup of new computers including imaging hard drives.
  • Updated anti-virus software on all desktops and laptops across the organization.
  • Monitored performance of computer systems to ensure proper functioning.

Education

Associate of Science - CyberDefense

Cypress College
Cypress
05-2026

Skills

  • Organized
  • Resourceful
  • Computer hardware repair
  • Hardware Installation
  • Software Installation
  • Application support
  • Technical Support
  • Customer Service
  • Incident response management

Certification

  • CompTIA ITF+
  • CompTIA A+

Languages

Spanish
Native/ Bilingual
English
Full Professional

References

References available upon request.

Timeline

Help Desk Technician

Method Technologies
05.2024 - Current

Admissions Clerk

Cypress College
08.2018 - 05.2024

Desktop Technician

3WMicro
01.2016 - 07.2018

Associate of Science - CyberDefense

Cypress College

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