Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Alfonsi

Plymouth Meeting,PA

Summary

To obtain a Help Desk position where I can grow my skills and further develop my career.

Skills Team-oriented Time Management Punctual and honest Persuasive High aptitude to learn Highly motivated Organized Effective prioritization of time Quick to adapt to new policies

Overview

7
7
years of professional experience

Work History

Help Desk Technician

Candid Color Systems
Doylestown, Oklahoma
06.2019 - 07.2023
  • Provided technical support to end-users via phone, email, or in person, ensuring timely resolution of issues
  • Assisted in troubleshooting hardware, software, and network problems and documented resolutions in the ticketing system
  • Installed and configured operating systems and software applications for new users
  • Educated users on basic software and hardware functionality
  • Collaborated with Level 2 and Level 3 support teams to escalate complex issues.

Reference: Chris Mills 1-405-888-9461

Customer Service Representative

American Multi-Cinema
Plymouth Meeting, Pennsylvania
05.2016 - 07.2018
  • Responded to customer inquiries and resolved issues regarding products and services
  • Handled a high volume of incoming calls and emails, maintaining a high level of professionalism and customer service
  • Managed customer accounts, processed orders, and provided product recommendations.

Education

Bachelors of Science - Cybersecurity

Purdue Global University
West Lafayette, Indiana
01.2024

High School Diploma -

Downingtown East
Downingtown, Pennsylvania
01.2010

Skills

  • Team-oriented
  • Time Management
  • Punctual and honest
  • Persuasive
  • High aptitude to learn
  • Highly motivated
  • Organized
  • Effective prioritization of time
  • Quick to adapt to new policies
  • Operating Systems: Windows (all versions), macOS
  • Software Applications: Microsoft Office Suite
  • Basic Networking: TCP/IP, DNS, DHCP
  • Hardware: Desktops, laptops, printers
  • Help Desk Tools
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team

References

Chris Mills - 1-405-888-9461

Timeline

Help Desk Technician

Candid Color Systems
06.2019 - 07.2023

Customer Service Representative

American Multi-Cinema
05.2016 - 07.2018

Bachelors of Science - Cybersecurity

Purdue Global University

High School Diploma -

Downingtown East

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Michael Alfonsi