Ebony Draper
Bronx
Summary
Experienced customer service professional with a passion for IT and service seeking a full-time position as an IT Service Desk Intern. Strong background in computer knowledge, troubleshooting abilities, and excellent communication skills. Eager to contribute these skills to a dynamic team, fast learning and improving in the IT field. Excited for the opportunity to combine passion with expertise to provide exceptional service and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Nerdworks
03.2023 - 10.2023
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Oversee the daily performance of computer systems
- Prepare evaluations of software or hardware, and recommend improvements or upgrades
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Inspect equipment and read order sheets to prepare for delivery to users
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Confer with staff, users, and management to establish requirements for new systems or modifications
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Schedule appointments, monitor and adjust schedules as needed to accommodate changes
- Communicated schedule changes to relevant parties in a timely manner
Security Officer (Protective Service)
Allied Universal
03.2016 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrol the interior and exterior areas of center on foot
- Work weekends in addition to working during the week
- Entering and exiting gate post, CCTV monitoring, parking lot patrols, interior and exterior tours of factories
- Located near public transportation, shopping and restaurants
- Train, mentor and supervise the security professionals on tours
- Communicate and to understand, read and write in English
- Achieved consistent organic growth and developed a reputation as a service provider that set the standard for service, innovation and customer satisfaction
- Using a computer or tablet, and utilizing security vehicles
- Provide access control and process
- Execute security services as outlined in site-specific Post orders and directed by Security Management
- Using technology to scan tags during patrol
Education
Google IT Support - IT Security: Defense Against the digital dark arts, Operating Systems and You: Becoming a Power User, System Administration and IT Infrastructure Services, The Bits and Bytes of Computer Networking, Technical Support Fundamentals
Coursera
02.2024
Basic Customer Service - Introduction to Word, Excel, & Powerpoint (Microsoft Office Specialist)
Alison
02.2024
Skills
- Proficient in MS Office 365
- Strategic Decision-Making
- Problem solving
- Active Listener
- Employee Shift Management
- Results-Focused
- Detail-Oriented Approach
- Loyal Team Player
- Supportive Demeanor
- Excellent written, oral, and interpersonal communication skills
- Issue resolution
- Software updates
Certification
- Google IT Support Professional Certificate - Google.
- Microsoft Office Specialist (MOS) Certification
Timeline
Help Desk Technician
Nerdworks
03.2023 - 10.2023
Security Officer (Protective Service)
Allied Universal
03.2016 - 11.2022
Basic Customer Service - Introduction to Word, Excel, & Powerpoint (Microsoft Office Specialist)
Alison
Google IT Support - IT Security: Defense Against the digital dark arts, Operating Systems and You: Becoming a Power User, System Administration and IT Infrastructure Services, The Bits and Bytes of Computer Networking, Technical Support Fundamentals
Coursera
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