Adam Lein
Huntley
Summary
Dynamic Operations Manager with a proven track record at Amazon.com, driving safety culture and operational excellence. Expert in logistics management and team development, achieving 80% reduction in incidents. Skilled in Microsoft Office and fostering collaboration, I thrive on empowering teams to exceed performance goals and innovate processes for sustainable success.
Overview
10
10
years of professional experience
Work History
Operations Manager III
Amazon.com, INC.
Huntley
04.2021 - Current
- Spearheaded platinum launches across diverse business lines: Inbound platinum launch by week 8 for ARS OMA2, Quality Manager launch of IXD RFD2, and Outbound Operations Manager and Operations Standard Work Owner for nIXD GEU3
- GEU3 launched with highest carton throughput and best cost metrics for nIXD SW region
- Collaborated with nIXD launch leaders to develop lessons learned platform compiling operational and technical insights, creating action plans for future launches across the network
- Reduced Recordable Incident Rate (RIR) by 80% from Q1-Q4, decreasing recordable incidents from 15 per month (RIR 10.2) to 3 per month (RIR 2.1) through comprehensive safety initiatives
- Launched structured trailer inspections, ergonomic assessments, and closed-loop feedback system for unsafe behaviors, fundamentally transforming safety culture
- Led implementation of site-wide job rotation program to prevent injuries, enhancing safety culture through engagement, accountability, and increased leadership presence
- Maintained safety standards through daily standard work verification and compliance monitoring, empowering Area Managers to drive RFD2 job rotation program site-wide
- Achieved 100% EPP (Enhanced Pallet Processing) compliance, earning unique distinction across entire network
- Established RFD2 as regional leader with 90% PPA compliance, setting benchmark for operational excellence
- Delivered 20% year-over-year improvement in CUT compliance (2024-2025) through strategic process improvements
- Implemented ATSB initiative resulting in 40% increase in 1P ATSB unload compliance through weekly trailer tracking system and strategic scheduling protocols
- Achieved highest regional IB Blended CPLH (85.92 without PR cartons) while reducing labor hours from 527.98 to 440.12 (17% reduction)
- Improved productivity CPLH from 114.4 to 121.16, consistently delivering 80-90K Total Combined Cartons and 65-75K PID Cartons daily
- Managed 200-300 pallets and 5-7K presorted units daily throughput with lean staffing model
- Contributed to site's first-ever 1M+ PID carton week with ambitious goal of 1.5M PID cartons/week and 100K PID carton single shift target
- Led most cost-effective shift (Q1-Q2) with average Throughput CPLH of 34.42, demonstrating sustainable cost optimization while scaling operations
- Project manager for $100M+ SRP lite initiative managing Apple products (5M units) with 100% compliance and zero defects
- Developed network-adopted standard work checklists for all operating roles within nIXD business line, implemented across multiple sites (LAN2, GEU3) at Area Manager and Operations Manager levels throughout southwest region
- Implemented DD103 TI team process for 3-5% throughput increase, revolutionizing IB Dock process through strategic remapping
- Deployed Zonera staffing technology improving site-wide fast starts and operational efficiency
- Conducted data-driven root cause analysis to proactively identify issues and barriers, including overseeing design, implementation, procurement, and practice of process standardization tool achieving 400% work efficiency and injury prevention through ergonomic design
- Developed piles (defect) reduction plan to standardize operating practices, reducing on-floor defects from 55,000 to 19,500 in two-month span
- Logistics analyst experienced in Inbound and Outbound Dock operations, familiar with Global Trailer Dock and Release, trailer yard management, and DOT regulations
- Achieved platinum building launch rating for Inbound operations in first two months of launching OMA2 ARS
- Managed teams capable of Inbound processing 50-60 trailers with volume ranging 1-2 million units per 10-hour shift
- Managed Outbound operations departing 40-50 trailers per shift averaging 1.5-2.5 million units, successfully handling volume input/output up to 1-2 million units per shift equaling $25-30 million in inventory
- Revolutionized IB Dock process through strategic remapping and established DD103 TI team concept for enhanced throughput
- Team leader charged with safety and productivity of 5-8 salaried managers with 50-100 direct reports, driving safety initiatives, handling administrative and scheduling tasks, and nurturing future leaders
- Demonstrated exceptional talent development: promoted Area Manager to L5, guided two AMs to Manager of the Month nominations (Sep/Oct 2025), and earned personal OM of the Month recognition (Oct 2025)
- Empowered Area Managers to expand impact through ownership of strategic initiatives: site-wide job rotation program, Zonera staffing technology implementation, and department-specific process improvements
- Created development opportunities by supporting AM-led projects with executive guidance, challenging team members to increase scope and scale beyond immediate roles, resulting in network-adopted innovations
- Built high-performing culture through strategic coaching and positioning of managers, resulting in improved safety metrics, enhanced operational performance, and successful cross-functional initiatives benefiting entire site
- President of People with Disabilities Affinity group, driving site-wide engagement through innovative break-time activities and inclusive events
- Improved Connections scores with 5% reduction in Rather Not Answer responses through AM-led initiatives like connections corner kiosk
- Former President of site chapter for Mental Health and Well-being affinity group, collaborated with executive board and internal/external groups to spread awareness, provide support, and host events such as Pause for Paws
- Responsible for organizing, developing, and launching the RFD2 Quality department as Quality Assurance Manager
- Developed quality launch playbook and road map to success, including on-boarding and staffing ramp plan, quality standard work and audit creation, designed quality control locations throughout warehouse, and set thresholds for quality success
- Owned and implemented Kraft sheet recycling program through IB AMs and PAs, demonstrating commitment to environmental stewardship
- Reduced waste and operational costs through strategic recycling efforts and established sustainable practices within FHD operations
- Named IND9 nail the plan area manager of the quarter through consistent track record of exceeding cost and production expectations by evaluating labor, creating standard operating procedures, action planning, and enforcing frugality while maintaining prudence
- Operations Manager of the Month (October 2025)
- Guided two Area Managers to Manager of the Month nominations (September/October 2025)
General Manager
Media Madhouse
Elkhart
01.2016 - 12.2020
- Sales-driver who initiated new techniques, tactics, and strategies to maximize sales potential through targeted marketing and research in fast-paced sales floor environment
- During coronavirus pandemic, converted 30-40% of inventory into online marketplaces and e-commerce, ensuring business continuity and revenue generation during unprecedented challenges
Education
Bachelor of Liberal Arts - Political Science, Certificate & Minor in Paralegal Studies
Indiana University South Bend
South Bend, IN05.2020
Skills
- Microsoft Office
- Asana
- Slack
- Freight Management Console (Logistics Management Software)
- Process Path Rollup (Rate and Production Performance Software)
- Yard Management Systems (Logistics Management Software)
- Oculus (Logistics Management Software)
- DockFlow (Resource Allocation Software)
- Flow Sortation (Resource Allocation Software)
- Fulfillment Center Menu Tools (Warehouse Management System and ICQA Software)
- Adobe
- Customer Factor (CMS Software)
- QuickSight/QuickSuite
- Zonera
Websites
Personal Information
Title: OPERATIONS SPECIALIST
Relocatable
Yes, within 6 months
Business Line Experience
4 years, 9 months with Amazon
Timeline
Operations Manager III
Amazon.com, INC.
04.2021 - Current
General Manager
Media Madhouse
01.2016 - 12.2020
Bachelor of Liberal Arts - Political Science, Certificate & Minor in Paralegal Studies
Indiana University South Bend