Adam Lopez
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Pacific Gas and Electricity
Fresno, CA
05.2021 - Current
- Addressed customer inquiries related to services and billing with accuracy and efficiency.
- Resolved customer complaints professionally, ensuring high levels of satisfaction.
- Coordinated with technical teams to resolve service disruptions, minimizing downtime for customers.
- Educated customers on energy-saving programs and practices.
- Documented interactions and resolutions accurately for future reference, enhancing service continuity.
- Managed updates and changes to customer accounts efficiently.
- Delivered timely information on energy services and programs, improving customer awareness and engagement.
- Remained composed in challenging situations, effectively diffusing tension.
- WFM Onsite Backup
P and D Driver /Truck Dispatcher
Fed Ex Freight
Fresno, California
06.2000 - 05.2021
- Dispatched drivers to fulfill daily delivery requirements, ensuring customer satisfaction.
- Prepared and managed daily work and run schedules to ensure timely deliveries.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Operated delivery vehicles safely and efficiently across designated routes.
- Loaded and unloaded freight, ensuring secure transport of packages.
- Completed pre-trip and post-trip vehicle inspections for safety compliance.
- Communicated effectively with dispatch regarding route changes or delays.
- Maintained accurate delivery logs and documentation for shipment tracking.
- Assisted in training new drivers on company policies and procedures.
- Coordinated with team members to enhance delivery schedules and routes for improved service efficiency.
- Adhered to traffic laws and FedEx safety protocols during all operations.
- Delivered goods and services to customers on time and in excellent condition.
- Achieved consistently high customer scores due to exceptional service.
Education
Associate of Science - Criminal Justice
San Joaquin Valley College
Fresno06-2000
Skills
- Service billing accuracy
- Customer education programs
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Scheduling
- Appointment scheduling
- Data entry
- Typing speed
- Multitasking
- Performance tracking
- Creative problem solving
- Technical coordination
- Safety compliance inspections
Languages
Spanish
Professional
Timeline
Customer Service Representative
Pacific Gas and Electricity
05.2021 - Current
P and D Driver /Truck Dispatcher
Fed Ex Freight
06.2000 - 05.2021
Associate of Science - Criminal Justice
San Joaquin Valley College